RL&H Info Desk Coordinator

Advertising Summary

The Desk Coordinator works within the Facilities and Operations team to foster a residential environment that fulfills the goals and vision of the Department of Residential Life & Housing Mission to provide safe, inclusive, and well-maintained facilities that build intentional communities to empower residents in their academic excellence, citizenship, and personal growth. The Desk Coordinator is a full-time, professional who will serve as part of the Facilities and Operations team responsible for the daily management of over 6,000 on-campus students.

The position will report to the Coordinator of Desk Operations.

Student Affairs (Vice Provost) MBU

University Housing

Residential Life and Housing at VCU provides safe, inclusive, and well-maintained facilities where we work together to build intentional communities to empower residents in their academic excellence, citizenship, and personal growth.

• To serve as an Information Desk shift supervisor and assist the Residential Life & Housing Coordinator of Desk Operations with daily oversight of the operations of information desks.
• Enforce policy and procedures among employees
• Responsible for the management of staff at residence hall locations.
• Train, supervise, and evaluate all hourly undergraduate and graduate Desk Assistant staff.
• Collaborate with university staff during crises; respond to emergencies to support students and housing operations during weather-related or scheduled university closures, campus-wide disruptions, health concerns, pandemics, etc.
• Assist in managing the administrative functions of residence hall information desks across campus, including staff scheduling.
• Provide leadership in promoting an atmosphere within the residential community that fosters responsible decision-making among the Desk Assistants.
• Shifts range from 7:00 a.m. to 3:30 p.m. or 3:30 p.m. to Midnight for five shifts per week (including weekends).

• Effective management skills.
• Effective communication skills (oral and written).
• Crisis management experience.
• Ability to work collaboratively.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work well under pressure with multiple and changing deadlines.
• Demonstrated proficiency utilizing technology such as scheduling systems, web applications, online systems, database software, and standard office packages (word processing, spreadsheet, electronic mail).
• Ability to work independently and as part of a team, manage several responsibilities at the same time, and resolve problems using initiative and sound judgment.
• Strong interpersonal skills.
• Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU.

• Experience in a Higher Education Setting.
• Previous Residence Life experience.
• Experience collaborating with Res Life and VCUPD.
• Experience with Access Control;
  Supervision experience.

40,000 - 45,000

All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

Non-Exempt

40

No

No

Fully Onsite

19012N - Administrative Assistant GA 2

Ainsley Hallenbeck
hallenbecka