Receptionist & Administrative Clerk

Overview

Salary Range: $14.14 - $15.00 Hourly

Position Type:
Full Time Regular

Job Shift: Day

Education Level: High School Diploma/GED

Travel Percentage:
Minimal

Category:
Admin Support

Schedule/

Hours:

M – F 8:00 a.m. – 3:30 p.m. (37.5 hours per week)

Under the general direction of the Executive Director of Program Services, the Administrative Assistant/Receptionist serves as receptionist, front desk area monitor and administrative support for staff and guests. Provides an exceptional customer service. Promotes programs by sharing information. Answers the telephone in a courteous manner and directs calls to the appropriate destination. Greets, checks-in and checks-out clients, volunteers and guests. Monitors security controls by promoting a safe environment.

Provides general information about Salvation Army services and operations. Performs a variety of clerical functions to include data entry, correspondence, preparing documents, preparing deposits, photocopying, etc.

• Answers telephone in a courteous and tactful manner providing accurate and complete information regarding operations and/or services.
• Resolves or refers concerns and complaints promptly.
• Records and updates statistical information; ensures the accuracy and completeness of the same (i.e. – number of calls received, what resources/information seeking, etc.).
• Perform routine typing of standard departmental documents, cards, and labels with little or no deviation from established methods and procedures; proof-reads documents for accuracy and completeness before completing one project and going on to another project.

• Work is performed in an indoor and outdoor recreational environment; however, normal office work occurs where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
• Duties are usually performed by combinations of sitting, standing, and walking on a frequent change basis.
• Ability to deal comfortably with stressful situations and follow emergency procedures.
• Ability to multi-task, follow instructions, and complete tasks in a safe and effective manner.
• Ability to interact with co-workers and the public in a positive, professional manner.
• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language effectively.
• Ability to communicate clearly both orally and in writing.
• Ability to work under the pressure of deadlines and time constraints.
• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language effectively.
• Ability to communicate clearly both orally and in writing.
• Ability to work under the pressure of deadlines and time constraints.

• Health, Dental and Vision Insurance
• Vacation, Sick, Personal and Holiday Paid Time Off
• Retirement Plan
• Life Insurance and more!

• High school diploma or GED required supplemented by additional Business, Communication or Education courses preferred.
• Two years minimum of experience, preferably in diverse and urban areas

Equal Opportunity

Employer:

Veterans | Disabled