Program Support Assistant Senior - Stony Point

Overview

The Program Support Assistant Senior provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co‑workers, ensuring that everyone is treated courteously, quickly, and with respect. The position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and provides supervision of clerical activities.

Performs a variety of clerical tasks involved in preparing, maintaining, and processing employee and unit activities, data and records. Provides administrative and program support to optimize efficiency of the assigned services. Independent actions include acting as corporate business agent in delegated areas of responsibility. Assists with daily operations by communicating scheduling needs of team members or patients to the Director; working with the team to maximize outpatient or resident scheduling needs (e.g., priority patients or wait‑list);

and providing necessary data to the Director for decision‑making. Communicates scheduling information to utilise available resources, flex schedules, fill gaps, or call in other help. Provides administrative support to the clinical service team by completing documentation within scope of responsibilities; creating documents and other resources for use by the team; and handling other special department projects. Manages work orders and service desk tickets and coordinates purchases for assigned clinical areas.

Orients new team members, affiliates, students, and volunteers to general department resources (e.g., locker assignment or computer login process). Serves as the timekeeper for the assigned clinical area. Assists with data collection that supports processes for team members such as applicant coordination, documentation of orientation, continuing education, in‑service and staff development. Provides service orientation and maintains service training materials. Supports tasks that help the clinical service area deliver care, including analysis of fiscal data, participation in weekly rounds to assist in care coordination, conducting family surveys, preparing materials for meetings, and following up on service coordination or delivery issues.

Participates in hospital‑wide committees and initiatives related to safety, service, and quality (e.g., Environment of Care committee). Able to perform daily activities with minimal supervision and is self‑directed in the accomplishment of routine activities.

Experience required: Minimum of three (3) years of previous secretarial/administrative work experience in an office setting; previous experience with Microsoft Office applications & e‑mail/calendaring.
Experience preferred: Four (4) years of previous secretarial/administrative work experience in an office setting; previous experience in a health care setting.

Education/training required: High school diploma or equivalent.
Education/training preferred: Associate’s Degree in Business, Accounting, or related field from an accredited program.

Works the hours between 7:00 a.m. to 5:30 p.m. Monday through Thursday. Hours of work may be adjusted as necessary to meet staffing requirements or in the best interest of the work unit.

Physical requirements:

lifting 20‑50 lbs., lifting 50‑100 lbs.; activities include prolonged standing, prolonged sitting, frequent bending, walking (distance), climbing (steps, ladder, other), reaching (overhead, extensive, repetitive). Mental/Sensory: strong recall, reasoning, problem solving, hearing, speak clearly, write legibly, read, logical thinking. Emotional: fast‑pace environment, steady pace, able to handle multiple priorities, frequent and intense customer interactions, noisy environment, able to adapt to frequent change.

EEO Employer/Disabled/Protected Veteran/41 CFR 60‑1.4.