Retail Assistant Store Manager

Position Summary

We are currently looking for the right Retail Assistant Store Manager to join our Team!

Salary
: $15.00 to $17.50 per hour

We offer an easily achievable commission structure that pays you for every transaction you process. Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $7.50 per hour ON TOP OF YOUR HOURLY RATE.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment (withdraw up to 50% of wages earned up to seven times per payroll cycle).
• Eligible to earn unlimited commission above hourly base rate.
• Vacation: one week of paid vacation after six months, additional week after one year, and 2 weeks on each anniversary thereafter (adjusted for state/local requirements). 120 hours after five years.
• Sick/Personal: 8 hours after 6 months, 16 hours each anniversary thereafter (years 2-5); 24 hours after five years (adjusted for state/local requirements).
• Employee discounts from day one.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) for qualifying full-time employees.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

Role
:
Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. Accountable for day-to-day store operations and fostering a positive/productive environment. Partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction. Set the tone for a customer-centric environment.

Analyze store financial statements with the Store Manager to ensure financial goals are met. Commit to asset protection, promote the business, and target new customer acquisitions. Work with a variety of merchandise including jewelry, tools, electronics, firearms (in FFL locations), and more.

This position offers an hourly wage plus commission based on productivity and a bonus based on store performance. Actual pay depends on location, qualifications, and experience.

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues promptly.
• Monitor and assist in training Pawnbrokers to meet First Cash standards.
• Recruit top talent by sourcing candidates through prescribed channels.
• Open and close the store, manage cash drawers and merchandise, and follow procedures to protect assets.
• Ensure asset protection through inventory control and secure loan processes.
• Administer store processes including inventory, loan management, merchandising, store presentation, and reporting.
• Evaluate store financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of loans.
• Complete assigned tasks and self-development training as requested.
• Communicate clearly with employees about the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Must be willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting) as required by law.
• Must be willing and able to lift/carry up to 50 pounds.
• Demonstrated ability to supervise others.
• Ability to work with firearms and become firearms certified.
• Assist customers in exterior areas as needed.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Should be able to work in multiple locations as business needs dictate.
• Flexible retail schedule including weekends and holidays.
• Assistant Store Managers work 40+ hours per week (hours not guaranteed).
• Computer literate with POS systems and common office machines.
• Ability to multi-task in a fast-paced environment; detail-oriented with strong organizational and analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.
• Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary to First Cash. Assistant Store Managers have the potential to earn 2-8% commission based on gross profit from personal performance. More details are provided during the interview process.

Note:

The information in this description is not all-inclusive. Management may assign/reassign duties at any time. Duties may change due to reasonable accommodation or other…