Counselor, Transition and Intervention

Title: Counselor, Transition and Intervention

Position Type: Fulltime Staff

Search Type: External - minimum 7 days

Department: 30R003 - Student Success, Outreach&Opportunity

Division: 5R0000 - Student Success, Opportunity&Engage

Position Location: Richmond Campus

Driver Classification: Driver

FLSA: Exempt

Schedule Type: Full Time (37.5 hrs per week or more)

Hours Per Week: 37.5

Additional Schedule Details:

Posted Salary Grade: Exempt - G21

Retirement: KTRS

Contact Person: Tevis Milburn

The Transition & Intervention Counselor is crucial in attracting talented students to Eastern Kentucky University and representing the unique offerings of specific colleges. Leveraging technology, relationship‑building skills, and a deep knowledge of the assigned college, the counselor will engage with prospective students and families, high schools and community organizations to foster strong affinity and excitement about our academic programs. Once students are on campus and in classes, the Counselor provides direct, proactive, and responsive support to students experiencing academic, personal, or financial challenges that may impact their ability to persist s position serves as a key intervention specialist, working closely with faculty, academic advisors, financial aid, counseling services, and student affairs to assist students in overcoming barriers to success.

By utilizing the CRM (Slate), data and current trends, early alert systems, outreach strategies, and one‑on‑one coaching, the Transition & Intervention Counselor helps students navigate critical transitions (first‑year, transfer, and re‑enrollment) through the recruitment and enrollment cycles and provides targeted intervention efforts when students are at risk of disengaging or stopping out.

Education: Bachelor’s degree in Counseling, Psychology, Social Work, Higher Education, or a related field. Master’s degree preferred in Counseling, Higher Education Administration, Social Work, or Student Affairs. Experience can be substituted for specific degree requirements but not educational level. Occasional travel and evening/weekend work may be required for recruitment and engagement events.

Experience:

Minimum two years of experience in recruitment, student success coaching, counseling, crisis intervention, or academic support services. Experience working with at‑risk student populations, retention initiatives, or case management preferred. Strong understanding of data‑informed recruitment, student development, academic advising, and persistence strategies.

Licensure &

Certifications:

Preferred Qualifications:

• 40% – Utilize Slate CRM to manage and track the recruitment process efficiently, ensuring accurate and up‑to‑date documentation of all interactions. Analyze data and metrics to identify trends, challenges, and opportunities to enhance recruitment strategies. Utilize various digital platforms to connect with prospective students, showcase the college’s academic programs, and facilitate seamless communication throughout the admissions journey. Provide one‑on‑one counseling and coaching for students facing academic, financial, or personal difficulties.
  
  Develop individualized intervention plans to help students overcome obstacles and persist in their academic journey. Serve as the primary contact for students flagged through early alert systems, conducting outreach and coordinating appropriate support services. Assist students with navigating university policies, academic resources, and financial aid options to remove barriers to persistence. – (Essential)
• 30% – Travel to college fairs, recruitment events, high schools, etc. Establish and maintain strong relationships with prospective students, families, and high schools, emphasizing the unique value of the college you represent and providing guidance and support through the admissions process as their main point of contact. Host engaging virtual and in‑person events, including college‑specific information sessions and workshops, to showcase academic programs and foster excitement among prospective students.
  
  Collaborate with deans, department and faculty to…