Brand Ambassador

Summary

Provide personalized and inspiring in-store service to customers, focusing on sales performance, product knowledge, and maintaining visual and operational standards. Support the team by contributing to sales goals, customer engagement programs, and a positive inclusive store environment.

• Deliver excellent customer service with a customer first mindset.
• Meet or exceed individual KPIs such as sales per hour and data capture.
• Contribute to monthly and annual sales plans and uphold brand policies and procedures.
• Connect customers to loyalty programs and educate them on products and initiatives.
• Assist customers in fitting rooms and maintain store standards.
• Perform opening and closing duties and support back of house operations.
• Support floor sets, replenishment, and visual merchandising standards.
• Participate in company training and provide product and category feedback to management.
• Foster a professional, collaborative, and inclusive team environment.

• Retail or similar high-volume experience preferred.
• Effective communication skills with customers and store personnel.
• Ability to stand, walk, and maneuver sales floor for extended periods.
• Capability to lift up to 30 lbs and perform physical tasks including climbing.
• Ability to operate register and assist with stock and dressing room duties.
• Willingness to work a flexible schedule including evenings and weekends.
• Ability to build and maintain positive relationships with customers and colleagues.