Senior Manager, Optical LaboratoryManufacturing

Senior Manager, Optical Laboratory Manufacturing

Location:

Richmond, CA (Onsite).

Employment Type:

Full‑Time | Direct Hire. Travel:
Up to 25%.

Reports To:

Executive Leadership – Vision Services Operations. Team Size: 110+ FTEs | 5 Direct Reports.

The Senior Manager, Optical Laboratory will lead the full operational, strategic, and technical management of the Northern California Optical Manufacturing Lab in Richmond, CA. This leader will oversee a 24/5 manufacturing operation producing 450,000+ eyeglass orders annually, ensuring top‑tier quality, efficiency, productivity, and member satisfaction.

• Lead a 24/5 optical manufacturing operation with 110+ FTEs and 5 direct reports.
• Create and promote professional development opportunities; drive employee engagement.
• Evaluate performance, set team goals, and ensure talent development and succession planning.
• Foster collaboration and open communication across teams and functions.
• Manage staffing, coaching, conflict resolution, and labor relations within LMP guidelines.

• Direct day‑to‑day operations ensuring production targets of ~10,000 orders per week are met.
• Achieve and improve key metrics including:
  Turnaround Time (TAT), First Pass Yield, Quality Metrics, Member Satisfaction.
• Ensure seamless workflow across manufacturing, inventory, finishing, and quality areas.
• Identify operational gaps and implement process improvements to increase productivity.

• Champion member satisfaction by setting standards for high‑quality eyewear production.
• Lead continuous improvement initiatives for product accuracy, workmanship consistency, and delivery speed.
• Conduct root cause analysis for service or product issues and implement corrective actions.
• Monitor and enforce compliance with FDA regulations, ANSI standards, ISO requirements, KP Optical Quality Standards.

• Develop and oversee a comprehensive safety program across the optical lab.
• Ensure compliance with OSHA, HIPAA, ANSI, FDA, and KP regulations.
• Conduct inspections, risk assessments, and corrective action planning.
• Promote a culture of safety and responsibility across all employee levels.

• Lead asset and inventory strategies including purchasing, receiving, storing, distribution, and returns.
• Ensure all optical lab equipment is functioning optimally through preventive and corrective maintenance.
• Develop business cases for new equipment, manage procurement planning, and implement upgrades.
• Maintain alignment with industry standards for optical manufacturing technology.

• Direct the financial planning and budgeting process for the Optical Lab.
• Monitor performance indicators, expense trends, and cost‑saving opportunities.
• Ensure operational efficiency while upholding cost stewardship and KP's financial objectives.
• Drive initiatives to optimize labor utilization, reduce waste, and improve throughput.

• Design and deliver training for branch managers, opticians, lab technicians, and sales staff.
• Ensure employees understand lab management systems, safety protocols, and workflow processes.
• Maintain up‑to‑date knowledge of optical manufacturing technologies and integrate them into training programs.

• Bachelor's degree in Business, STEM, Manufacturing, Engineering, or related field.
• Minimum 8 years of experience in an optical lab or relevant manufacturing environment; OR 11 years of experience without a degree.
• Minimum 7 years in a leadership role with direct reports.
• Minimum 5 years in optical manufacturing, CAM, eyewear fabrication, or similar field.
• Minimum 1 year managing project or operational budgets.

• Optical lab operations & manufacturing
• Inventory control & purchasing systems
• Machine maintenance & lab equipment
• Optical equipment, lens production, and fabrication
• Budgeting, financial stewardship & expense management
• OSHA, HIPAA, FDA, ANSI compliance
• Hazardous materials handling
• Data analysis, KPIs, workflow optimization
• Business acumen & operational strategy
• Excellent communication and interpersonal skills
• Expertise in Microsoft Excel & lab instrumentation

• Experience in complex manufacturing or medical device environments
• Experience in union/Labor Management Partnership environments
• Experience leading large‑scale process improvement initiatives

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