Ambassador, Entertainment & Gaming, Customer Service Rep

Overview

Carriage Services is united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you will join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Carriage Services is an equal opportunity employer.

• Acts as an ambassador of the business in the community to build trust and loyalty.
• Greets and directs client families and their guests at the funeral home.
• Escorts client families and their guests to the correct chapel or parlor where services are being held.
• Directs visitors to the guest book and distributes memorialization materials as needed.
• Answers questions and assists with serving the needs of client families, their guests, and other visitors during visitation and memorialization events.
• Represents the business in a professional and caring manner, maintaining a professional appearance and employing honesty, integrity, and ethical methods of performing duties.
• Receives and places flowers in chapels or parlors.
• Ensures refreshments are available to client families and their guests.
• Ensures that public spaces such as parlors, chapels, and reception/rest areas are prepared prior to scheduled services.
• Performs other duties, as assigned.

• High School Diploma or equivalent.
• Demonstrated willingness to participate in growing market share through personal community involvement.
• Ability to communicate effectively with internal and external customers.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Ability to actively respond to the requests of the client families and their guests.

• Compensation: $20 per hour
• Job Type: Part-Time
• Location:
  
  Civic Center Chapel located in Richmond, California & Chapel of the Mission Bells located in San Pablo, California (8 to 9 minutes apart)

• The duties are generally performed in an indoor office setting; some duties may be performed outdoors. Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
• Must have sufficient strength and manual dexterity and must be willing to work safely and comply with the company’s safety procedures, including wearing any required personal protective equipment.
• Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 75 pounds, and may be required to lift up to 100 pounds.
• Performance of duties may also require reaching, pushing, and pulling.
• This position’s duties require routine exposure to chemicals and/or blood borne pathogens.
• Must be able to drive a company vehicle and maintain a good driving record; must be insurable under company vehicle insurance.