Wireless Sales Supervisor

Overview

Wireless Sales Supervisor at Staples Canada. Join a dynamic team that inspires customers to learn and grow every day.

As the Wireless Sales Supervisor you champion the customer experience in the wireless department. Partner with management to set and achieve daily financial and non‑financial goals, drive a selling culture, and unlock the whole store play with Associates in other departments.

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs

Staples Canada values curiosity, approachability, and passion. We build an inclusive and diverse work environment. If you have a disability or special need that requires accommodation, please let us know.

• Partner with management to identify and achieve short and long‑term goals for the wireless department.
• Ensure the team understands the connection between store financial success and the wireless department.
• Lead and model selling by cultivating a selling culture with Associates to achieve current goals and targets.
• Lead and model unlocking the whole store play by engaging with customers and Associates in other departments when not engaged with a customer at the wireless kiosk.
• Effectively resolve customer concerns and escalates to management when appropriate.
• Perform follow‑up calls to solicit feedback on sales and promote additional products and services where applicable.
• Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities.
• Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals.
• Provide management with relevant sales information.
• Participate in the recruitment, hiring and onboarding processes within the department.
• Be accountable for training and coaching Associates in all aspects of sales and customer engagement.
• Understand and adhere to all asset protection and privacy policies, and coach others to do so as well.

• Completion of post‑secondary education is preferred.
• 2+ years of Wireless Sales experience.
• 1+ years in a supervisory role with direct accountability for achieving sales targets is preferred.
• Ability to resolve clients concerns in a diplomatic manner.
• Ability to plan, organize and prioritize efficiently to effectively handle daily responsibilities and serve customers.
• Capacity to work independently and seek out assistance as required.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development
• Industries:
  Retail

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including with disabilities.