Manager, Social Assistance

About This Position

Manager, Social Assistance – Temporary Full‑Time, 24‑month assignment. Reporting to the Director, Social Assistance, the Manager will lead a multi‑functional staff team in delivering and continuously improving integrated financial and wraparound case management services, aligning with regional policy, procedures and provincial legislation.

• Develop, implement, plan for and direct programs, service delivery models and initiatives to meet program objectives in consultation with the Director.
• Monitor and evaluate program delivery to meet branch and department goals, ensuring standards are met and compliance with governing legislation.
• Identify and recommend opportunities for integrated services.
• Assist in preparing, recommending, monitoring and controlling the branch budget; prepare business unit annual budget, project budgets and work plans.
• Participate in multi‑year planning and formulation of strategic initiatives for service improvements and forecasted needs.
• Manage the implementation of process improvements and special projects.
• Utilize evidence‑based decision making, outcome‑focused program planning and other quality assurance activities to monitor program effectiveness and support continuous improvement and client‑focused culture.
• Identify and coordinate/implement services to meet the needs of clients and coordinate service linkages with applicable federal and provincial programs and resources for social assistance clients.
• Manage staff, including recruitment, selection, hiring, scheduling, assigning work, determining training and development needs, coaching, mentoring, conducting performance appraisals and determining/disciplinary action up to dismissal in accordance with collective agreements, regional policies and practices.
• Assume the functions of the Director, Integrated Financial and Employment Services, as directed in the director’s absence.
• Participate as a member/lead for a specific role in the Department’s disaster response plan.

• Successful completion of a university degree in Social Work, Social Science, Public or Business Administration or related field or approved equivalent combination of education and experience.
• Minimum five (5) years progressively responsible experience in the delivery of social services and employment programs, including 2 years of demonstrated supervisory experience and change management experience.
• Valid Ontario Class “G” driver’s license and reliable vehicle for use on corporate business.
• Demonstrated knowledge of relevant legislation, standards, acts and regulations.
• Sound knowledge of the department’s program delivery operations, programs and services, community resources and client social issues.
• Leadership competencies including operating strategically, leveraging diversity and differences, customer focused, ensuring accountability, managing complex problems, financial management, employing interactive and effective communication, fostering collaborative relationships, cultivating engagement to drive vision and purpose, managing and developing talent, establishing and maintaining trust, displaying self‑awareness, and demonstrating resiliency.

Weekly

Hours:

35,

Shift: 8:30‑16:30, Operational

Hours:

8:30‑16:30.

York Region is an equal opportunity employer committed to an inclusive, barrier‑free recruitment and selection process. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.