General Manager

Family Innovation Corp. (FIC) is a multi-family office providing multiple services, including estate planning, risk management, financial counsel, trusteeship, investment advice, and other services.

We recognize excellent relationship management, accurate, actionable, and sound advice, and the desire to deliver the best quality work, improving the groups overall performance and increasing its value-added capacities.

The General Manager provides both visionary and operational leadership for The King bridge Centre, a mission-driven residential hotel, conference venue, and leadership learning environment to ensure efficiency, profitability, and exceptional guest experiences.

This role provides strategic direction to all departments, including front office, housekeeping, food and beverage, sales, events, and facilities, ensuring service excellence, operational consistency, and alignment with organizational standards and policies. The General Manager develops strategies to drive revenue, manage budgets, elevate service quality, and strengthen client relationships, while fostering a positive, high-performance culture across the organization. The ideal candidate is a results-oriented leader with strong business acumen, deep operational expertise, and the ability to guide a diverse team in a dynamic hospitality environment.

Beyond operational excellence, the successful candidate will possess the strategic capacity to develop people, nurture organizational culture, and lead through values. They must be able to move fluidly between long-term planning and hands-on engagement, creating coherence between immediate execution and broader organizational vision. They will be expected to balance strategic direction with grounded leadership; navigate seamlessly between operational management and human development;

build trusting, collaborative relationships with staff, clients, and partners; support or oversee the creation of high-quality leadership and learning programs; and lead with emotional intelligence, adaptability, and a systems-aware mindset.

• Develop, manage, and monitor annual operating and capital budgets.
• Ensure financial sustainability through prudent fiscal management, accurate forecasting, and cost control.
• Analyze business performance metrics to inform strategic decisions and identify opportunities for improvement.
• Balance profitability with purpose, ensuring long-term organizational success.

• Ensure strategic and operational alignment between all departments to include: guest services, conference services, sales, event planning, food and beverage, housekeeping, finance, human resources, property and building operations, security, and technology services.
• Ensure operational systems and processes deliver excellence, consistency, and efficiency across all departments.
• Collaborate with department heads to optimize resource allocation, staffing, and workflow.
• Maintain the highest standards of safety, quality, and guest experience in every aspect of operations.
• Ensure facilities and grounds reflect King bridges commitment to excellence, sustainability, and wellbeing.

• Provide overall strategic direction and operational oversight to ensure the organization delivers on its mission and business goals.
• Cultivate a purpose-driven, values-aligned culture grounded in collaboration, trust, and continuous learning.
• Serve as a visible and values-based leader, modeling authenticity, accountability, and adaptability.
• Partner with ownership and senior leadership to evolve the King bridge mission and vision.
• Lead annual strategic planning, budgeting, and goal-setting, KPI, processes, integrating both financial and developmental objectives.

• In tandem with HR and with the leadership team foster a high-performance culture that emphasizes growth, feedback, and shared accountability.

• Collaborate with the sales and business development team to grow existing accounts and generate new business opportunities and partnerships that drive high-volume client engagement.
• Build and…