Operations Manager Chinese ; Cantonese and Mandarin

Gogo Tours Ltd. is a well-established travel company with over 40 years of experience specializing in fully organized group tours. We focus on curated, high-quality itineraries across Asia, Europe, South America, Africa, and beyond, serving primarily Chinese-speaking customers. Our operations are fast-paced, detail-driven, and highly operationally complex.

We are seeking an Operations Manager to take ownership of tour execution, capacity planning, supplier coordination, and day-to-day operational decision-making.

• Monitor tour capacity weekly and prepare forecasts to ensure tours do not sell out unexpectedly
• Recommend when to add new departures or adjust tour schedules
• Confirm which tours proceed based on bookings, margins, and operational readiness

• Review flight cost sheets weekly to ensure tickets are booked accurately and on time
• Coordinate with land operators and suppliers on hotels, transportation, and tour services
• Work closely with suppliers to resolve operational issues, including urgent or after-hours matters
• Approve customer refunds in accordance with company policy
• Approve wire transfers and operational payments
• Ensure tour profitability by monitoring costs and working with suppliers to renegotiate hotels or services where necessary

• Create annual tour forecasts (e.g., 2027 planning cycles)
• Support long-term capacity, pricing, and margin planning
• Assist management in evaluating new destinations, suppliers, and tour structures

• Review and approve customer service communications when required
• Oversee post-tour customer survey feedback and recommend operational improvements
• Ensure consistent service quality across all tours

• Assign tour leaders to tours and manage tour leader scheduling
• Act as the central operational point of contact between sales, customer service, and suppliers
• Identify operational bottlenecks and improve internal processes

• Excellent organizational and problem-solving skills
• Financially literate with experience reviewing costs, margins, and operational budgets
• Comfortable making time-sensitive decisions independently
• Strong communication skills in English
• Cantonese fluency is mandatory
• Mandarin fluency is mandatory
• Ability to work outside standard hours when urgent operational issues arise