Senior Business Analyst; SAP S​/HANA Functional Expert, Demand Planning

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Toronto, ON, CA, M5J 2V5
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Jobs by Category:
People & Culture, Finance and Corporate Affairs

Job Function:
Finance

Status:
Full Time

Schedule:

Regular

Ready to leverage your SAP S/4

HANA expertise to drive transformational change in supply chain planning? Join us in embedding cutting-edge planning methodologies and AI tools to optimize our national network build and reliability materials demand & supply planning. We are seeking a results-driven individual to act as the primary functional expert, elevating our planning capabilities within the dynamic Purchasing & Inventory Management Infrastructure (PIMI) team.

Our team and what we’ll accomplish together

We connect Canadians & our communities through our reliable world-leading network & platforms, underpinned by our innovation-focused growth & our best-in-class team culture. The PIMI team's function is critical to TELUS’s network infrastructure build and reliability success. From Demand, Supply, AI, and Business Transformation, we do it all. We are responsible for demand and supply planning as well as driving strategic transformational initiatives.

You will play a Super User and subject matter expert role, focusing on advanced planning tools and processes to ensure our supply chain is responsive, resilient, and optimized for rapid deployment and inventory efficiency.

What you’ll do

As an S/4

HANA Supply Chain Super User, you will be the bridge between technical functionality and business process, ensuring optimal utilization of our advanced planning systems.

Serve as the functional expert for SAP S/4

HANA Supply Chain Planning modules, providing deep-dive support and configuration expertise

Drive the effective implementation and sustained use of Demand-Driven Material Requirements Planning (DDMRP) principles, specifically leveraging SAP Integrated Business Planning (IBP) and S/4

HANA functionalities

Actively support and enhance the end-to-end Sales & Operations Planning (S&OP) process, ensuring planning system inputs and outputs align with strategic goals

Evaluate, implement, and support the integration of AI-powered planning tools to improve forecasting, inventory optimization, and planning cycle efficiency

Develop, deliver, and maintain robust training and documentation for end-users, ensuring high proficiency across the supply chain team

Collaborate with IT and business stakeholders to troubleshoot issues, implement system enhancements, and drive continuous process improvements

Utilize advanced analytical tools to monitor key supply chain performance indicators (KPIs) related to forecast accuracy, inventory turns and service levels

What you bring

3+ years in supply operations management

Proven, hands‑on experience as a Super User or Functional Consultant with SAP S/4

HANA Supply Chain modules (e.g., S&OP, PP, MM, IBP) with thorough understanding of Engineer-to-Order models

Demonstrable expertise in DDMRP implementation and operation within an SAP Integrated Business Planning (IBP) environment

Strong practical knowledge of demand, supply and inventory management methods and procedures, including industry best practices in S&OP processes

Knowledge of how AI planning tools and advanced analytics integrate with and optimize supply chain planning

Advanced analytical and problem‑solving capabilities, with excellent attention to technical detail

Strong communication and organizational skills, with the ability to translate complex technical concepts into clear business processes for end-users

Great‑to‑haves

Bachelor’s degree in Supply Chain Management, Business Administration, or a related field

Experience in one of the following industries: telecommunications, utilities, infrastructure building, energy and/or engineering

Supply Chain certification: CSCP, SCMP or equivalent

Advanced knowledge of English is required because you will most of the time interact…