Auto Claims Advisor

Overview

Work Location:

Richmond Hill, Ontario, Canada

Hours:

35

Line Of Business: TD Insurance

Pay Details: $52,100 - $73,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

If you’re a compassionate and analytical professional with strong customer service skills, we want you to join our team. We’re there for our customers immediately following an automobile accident to ensure they feel supported and their needs are met. As an Auto Claims Advisor, you’ll provide advice and support to customers and ensure they feel taken care of in their time of need.

What You'll Do

• Represent TD Insurance as an Auto Claims Advisor and assist in facilitating and coordinating a claim from start to finish.
• Make an Impact:
  Support customer claims from start to finish:
  Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy.
• Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims.
• Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer s vehicle.
• Contribute to team productivity objectives by maintaining a positive file count and open/close ratio.
• Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops (e.g., TD Auto Centre partners, our direct repair partner network and non-preferred shops).

Experience Growth

• Research coverage scenarios and apply this knowledge to customer claim files.
• Learn and demonstrate our customer-centric and strategic objectives while contributing to TD Insurance Group’s deliverables.

Cultivate our Culture of Care

• Be available to greet and welcome customers as they arrive at TD Auto Centres.
• Every case as unique; apply non-biased and appropriate methods to achieve file resolution, resulting in a fair and equitable claim settlement.
• Communicate clear claims processing requirements to customers while maintaining detailed claims notes and delivering timely progress updates and timely responses to client inquiries.
• Participate as a member of the team and contribute to a positive work environment.

Job Requirements

What You Need to Succeed

We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter.

• One or more years of claims adjusting experience is preferred, but we’re excited to welcome applicants without specific claims experience and are curious about the industry; postsecondary education considered an asset.
• Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients.
• Superior time management skills and thrives in a fast-paced environment with competing priorities.
• Proven ability to negotiate positive outcomes when reasonably possible.
• Demonstrated clear and professional written and verbal communication skills and a well-practiced active listener.
• Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports.
• Demonstrated support for company process improvements.
• Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred.
• Provincial claims licensing may be required.

Who We Are

As part of TD Bank Group, one of Canada s largest financial…