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IT Support Systems Engineer

Building Automation System & Network Support Specialist

Job in Richmond Hill, Ontario, Canada
Listing for: BGIS
Full Time position
Listed on 2026-03-10
Job specializations:
  • IT/Tech
    IT Support, Systems Engineer
Salary/Wage Range or Industry Benchmark: 61850 - 77313 CAD Yearly CAD 61850.00 77313.00 YEAR
Job Description & How to Apply Below

SUMMARY

We are seeking a highly skilled and motivated BAS & Network Support Specialist to join our team. This role is ideal for someone with a strong background in desktop and server environments, network infrastructure, and building automation systems (BAS). You will play a key role in supporting field technicians, maintaining network hardware, and ensuring seamless connectivity across various platforms.

KEY DUTIES & RESPONSIBILITIES

BAS & Network Support

  • Provide desktop support for Windows environments (Windows 7 through 11).
  • Manage and troubleshoot Linux servers, primarily Ubuntu LTS.
  • Diagnose and resolve IP network issues, including ISP routers, switches, and security appliances.
  • Maintain and configure routers and firewalls, including Cisco Meraki and Cradlepoint devices.
  • Support various internet connection types:
    Cellular, DSL, Cable, Fiber, and Fixed Wireless.
  • Troubleshoot BAS networks, including Niagara 4 and similar controllers.
  • Utilize Niagara 4 Supervisor and Workbench for system management (experience preferred).
  • Conduct technical product research and provide recommendations.
  • Support and maintain BAS protocols such as BACnet/IP and MTSP (knowledge preferred).
  • Work with cloud and virtualization platforms such as Azure, AWS, and virtual desktops/servers.
  • Use remote access tools (RDP, SSH, web portals) to manage systems.
  • Perform data analysis and reporting using Microsoft Excel and other Office tools.
  • Provide third-level technical support to field technicians and liaise with vendor support

    • EXPERIENCE REQUIREMENTS

  • Proven experience with Windows desktop and Linux server environments.
  • Strong understanding of IP networking and troubleshooting.
  • Hands-on experience with Cisco Meraki, Cradlepoint, and other network appliances.
  • Familiarity with BAS systems, especially Niagara 4.
  • Knowledge of BACnet/IP and MTSP is an asset.
  • Experience with cloud platforms (Azure, AWS) and virtualization tools.
  • Proficiency in Microsoft Excel and Office Suite.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills for working with technicians and support desks.

    • This is a regular, full-time position with a salary range of $61,850 - $77,313 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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