Printer Technician

We are currently looking for a hands‑on Print Services Technician to join our Richmond Hill team. This is a dynamic position where you will support both external clients and internal teams.

The ideal candidate brings strong troubleshooting skills, experience with print support, networking and document solutions, and a solid foundation in a Windows environment.

Type of employment: Full‑Time (100% on site)

Sch: Monday‑Friday | 8:30 AM – 5:30 PM

Salary Range: $60,000 – $80,000 annually

** Use of AI in hiring: NO

• Associate’s Degree in Computer Science or a related field (preferred)
• 2–4+ years of hands‑on IT support experience, including Level 1 and Level 2 troubleshooting in a professional environment
• 2+ years of Experience supporting print management and document management solutions is highly desirable
• 2+ years of experience working with Windows Server operating systems, including user administration and system troubleshooting
• CompTIA A+ certification (required)
• Network+ certification (preferred/asset)
• MCSE or other Microsoft certifications (strong asset)
• Solid understanding of document management principles and workflow best practices
• Ability to learn quickly, work independently, and operate effectively with minimal formal training

• Participating in After Hours Emergency & Scheduled Support – limited
• Deliver technical assistance to clients through phone, email, and remote support tools
• Provide Tier 1 and Tier 2 support for deployed print, scanning, and content management solutions
• Support and maintain customer environments, including:
  Networked and remote printing solutions, Secure print management platforms (e.g., Paper Cut, Uni Flow, Follow Me), Cloud‑based fax systems and Document and content management applications
• Investigate, reproduce, and resolve technical issues by identifying root causes
• Troubleshoot and maintain laser printers, multi‑function devices, copier drivers, and scanning configurations
• Provide support for scanning middleware platforms such as Upland Accu Route and Nuance
• Work within Microsoft environments, including Windows 7, Windows 11, and Windows Server
• Set up and configure HP laptops, desktops, peripherals, cameras, and other workstation equipment
• Administer Active Directory, Group Policy settings, and manage SQL permissions/connectivity
• Support and maintain virtualized systems where applicable
• Accurately document troubleshooting steps and resolutions to enhance the internal knowledge base
• Escalate high‑priority or complex technical issues to the Technical Support Manager as needed
• Participate in occasional after‑hours emergency or scheduled support coverage

• Competitive salary range
• Health and dental benefits
• Profit‑sharing program and Annual bonus structure
• Supportive and friendly team environment
• On‑the‑job training and knowledge transfer

Interested? Click on the “Apply” button today! Your resume will be confidently forwarded to a Kelly consultant, and you will be contacted. We will not share your personal information with our clients without your prior permission.

Not the right opportunity for you? You can create a profile on our Kelly Career Network to be considered for other positions at

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