Patient Safety and Experience Specialist

Patient Safety and Experience Specialist

Job Category
:
Quality, Safety and Risk Management

Requisition Number
: PATIE
001023

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• Posted :
  December 23, 2025
• Full-Time
• On-site

Showing 1 location

• Pay or shift range: $92,820 CAD to $109,200 CAD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Overview and Purpose of the Role

Reporting directly to the Manager of Quality, Safety & Enterprise Risk, the Patient Safety and Experience Specialist supports the Centre’s mission to deliver safe, high-quality, patient-centred ambulatory care. This role focuses on promoting patient safety, enhancing patient experience, and driving continuous improvement activities through collaboration, education, data analysis, and quality improvement methods. The Specialist works with clinical and administrative teams to monitor safety performance, investigate safety events, and implement initiatives that improve both care outcomes and patient/family experience.

Key

Duties & Responsibilities:

Patient Safety & Incident Management

• Monitor, evaluate, and respond to patient safety events, incidents, near misses, and trends using incident reporting systems.
• Facilitate incident reviews and contribute to root cause analysis and corrective action planning to prevent recurrence.
• Collaborate with interdisciplinary teams to identify safety risks and recommend evidence-based solutions.
• Support development, implementation, and evaluation of safety policies, protocols, and standards in line with best practices and accreditation requirements.

Patient Experience & Engagement

• Lead and support patient and family experience initiatives, including gathering feedback and identifying opportunities for improvement.
• Work with staff to embed person-centred approaches and effective communication practices into everyday care interactions.
• Assist in designing and implementing patient satisfaction surveys, focus groups, and other experience measurement tools.
• Flag potential claims risks to the Manager, Quality, Safety & ERM, as patient relations cases develop into medical legal cases.

Quality Improvement Support

• Use quality improvement frameworks (e.g., Plan-Do-Study-Act, Lean methods) to support projects that enhance safety and experience outcomes.
• Support development and monitoring of key performance indicators related to safety and experience.
• Prepare reports, presentations, and dashboards summarizing insights and improvement actions for leadership and stakeholders.

Education & Change Management

• Provide education and training sessions on safety culture, reporting practices, quality improvement methods, and patient experience principles.
• Act as a resource for clinical teams on best practices in patient safety and effective patient engagement.
• Perform additional duties and undertake special projects as assigned.

Corporate Responsibilities:

• Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, company Policies and Procedures, as well as established industry guidelines.

Education, Skills &

Qualifications:

• Bachelor’s degree in healthcare-related field (e.g., Health Administration, Nursing, Quality/Patient Safety, or related).
• Minimum, 3 - 5 years related experience in patient safety, quality improvement, patient experience, or healthcare operations.
• Demonstrated knowledge of relevant legislation and legal frameworks including Patients First Act, Public Hospitals Act, Excellent Care For All Act, Health Quality Ontario’s Quality Improvement Plan, Freedom of Information and Personal Privacy Act, Personal Health Information Protection Act, Personal Information Protection and Electronic Documents Act, Quality of Care Information Protection Act, Ontario Human Rights Code, Ontario’s Patient Ombudsman, Accessibility for Ontarians with Disabilities Act.
• Excellent verbal and written communication skills with the ability to tailor writing to specific audiences and purposes and writes clear, concise, and well-structured documents.
• Organizational skills…