Assistant Vice President Professional Services

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Our client is a privately held premier OSS software developer with headquarters in Richmond Hill, Ontario. Their client list is global with Tier I and II communication service providers. This position is based in Richmond Hill, Ontario reporting to the Vice President Global Services. Travel will be 50-60% within North and Latin America and Europe.

• Overall responsibility for high quality, timely and profitable professional services proposals, contracts/work definitions and associated customer/partner deliveries
• Contract development, negotiation and commitment management of all required business agreements (prime and subcontract)
• Overall responsibility for client satisfaction related to all customers/partners activities
• Coordination and escalation of issues/jeopardy that cannot be handled at a regional level affecting profitability, reputation and customer satisfaction

• Identification, selection, development, support and relationship management of strategic partners and extended resource capacity channels

• Lead and assist with major practice development projects associated with infrastructure development (process, people, & technology) – primarily focused on quality, competency, productivity and organizational effectiveness

• Capacity planning, recruitment and retention of professional services resources including career development, mentoring, training coordination and performance assessment

• P&L responsibility and accountability for group including:

• Assist with vision, strategy, planning and communication of global/regional PS activities.

• Assisting the VP, Global Services with other responsibilities, projects & activities as-required.

• Ability to demonstrate a full working knowledge of basic Systems Development Life-Cycle (SDLC) and supporting Project Management processes and disciplines.

• Detailed working level understanding of industry-standard Systems Development Life Cycle (SDLC) project management and solution delivery processes, gating and tools. Specific skills in the areas of software development, system implementation, system testing, processes & procedures and acceptance testing would be very important.

• Appreciation and understanding of relevant I.T./Telecom Technologies including UNIX, Informix and/or Oracle/Sybase, JAVA, C/C++, CORBA, SNMP, TL1, Q3/CMIP and leading middleware technologies such as Vitria, Tibco, Object Switch. Also a detailed working level knowledge of SUN hardware and Operating Systems within large operations environments and a good understanding of Client/Server architectures and principles is very important.

• Appreciation and understanding of data communications technologies for "New Public Networks" including ATM, Frame Relay, xDSL, IP and related services such as Transparent LANs (ATM/FR), xDSL/IP access, VPNs, derived voice etc. Also, a good working level understanding is important of major layer2 and layer3 vendor products including element management systems, ATM core switches, Subscriber Management Systems, DSLAMS, edge connections, routers, switches etc and associated equipment vendors including Lucent, Cisco, Nortel, Alcatel, Newbridge, Copper Mountain, Coppercom, Jetstream etc.

• Appreciation and understanding of telecom service provisioning (i.e. service fulfillment), planning/engineering, operations, service delivery and engineering. Experience with OSS technologies in the network management layer (i.e. activation, inventory and service assurance) and a working-level appreciation for the OSS delivery and sustaining challenges…