Deal Desk Specialist

Deal Desk Specialist – Open Text

Open Text is a global leader in information management, driving innovation, creativity, and collaboration. As a team member you will partner with leading companies to tackle complex challenges and shape digital transformation.

AI-First. Future-Driven. Human-Centered. Inside Open Text, AI fuels innovation, transforms work and empowers digital knowledge workers. We’re looking for talent AI can’t replace to help shape the future of information management.

As a Cloud Deal Desk Specialist you are a trusted commercial advisor, supporting Sales and senior leadership through the evaluation, structuring and approval of complex transactions. You apply strong financial, contractual and commercial judgment, ensuring compliance with corporate policy while driving optimal outcomes for customers and Open Text. Your insights into pricing strategies, deal trends and commercial risk influence executive decision‑making and contribute to a streamlined, scalable sales process.

• Creating and advising on alternative and innovative pricing strategies and deal structures for Cloud (SaaS), services and on‑premise solutions that meet customer requirements while maximizing revenue and profitability.
• Developing a strong understanding of Open Text products, pricing frameworks and contracting principles.
• Analyzing deal structure, pricing and revenue trends across regions and product sets, and providing insights to senior decision‑makers.
• Partnering closely with Sales and cross‑functional teams including Legal, Professional Services, Security, Sales Operations, Product and Support to ensure consistency and value throughout the deal cycle.
• Communicating with Sales leadership and senior executives to provide Deal Desk guidance, review transactions and apply approval requirements in line with corporate policies.
• Representing the office of the CEO and CFO in the evaluation and approval of commercial transactions to ensure maximum overall value.
• Owning preparation of P&L models for Cloud deals, pricing for on‑premise transactions, contract renewals and issuance of approved pricing.
• Participating in, and at times leading, commercial negotiations with customers and internal stakeholders, coordinating technical, financial and legal aspects of complex deals.
• Continuously enhancing and optimizing Deal Desk processes to streamline the sales cycle and improve efficiency.

• 3–5 years of experience in Deal Desk, Finance, Bid Management, Accounting, Legal, Purchasing and/or Sales Operations.
• Proven experience working with senior management up to CEO level and building strong collaborative relationships with Sales teams.
• Bachelor’s degree in Finance, Business, Law or a related field required;
  Master’s degree and/or professional designation (Accounting, Finance or Legal) is a plus.
• Exceptional communication, interpersonal and cross‑functional influencing skills.
• Fluency in English; additional languages are an asset.
• Strong ability to quickly read, analyse and interpret revenue and commercial contracts.
• Self‑motivated, adaptable and eager to learn and apply new skills in a dynamic environment.
• Experience delivering high‑quality commercial guidance under tight timelines.
• Demonstrated success working with global, virtual teams across multiple geographies.
• Ability to communicate effectively with both technical and commercial stakeholders involved in solution development.
• Strong business and financial acumen, including the ability to draft and review commercial contract language.
• Experience in the cloud services or SaaS industry is a distinct advantage.
• Advanced Excel and PowerPoint skills, with strong organisational and time‑management capabilities.
• Expertise or exposure to US GAAP revenue recognition rules is an asset.
• Willingness to support and collaborate with other Deal Desk managers as required.
• Some travel may be required.

At Open Text, you’ll be part of a global community built on trust, innovation and collaboration. As a Cloud Deal Desk Specialist you will play a key role in shaping high‑impact commercial decisions, enabling Sales…