Transcon Inbound Agent

Company Description

“We’re not in the shipping business; we’re in the information business”
-Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in‑class customer service to Expeditors customers and network of origin branches.

• Exceed customer expectations by anticipating, understanding, and meeting their needs
• Be proactive and timely to resolve operational challenges, including escalation to management when necessary.
• Build rapport and exhibit empathy and consistency during interactions to improve customer satisfaction with customers.
• Maintain good relationships with service providers.

• Track and Trace TRANSCON inbound shipments to ensure on‑time delivery.
• Enter data and shipment updates accurately, and timely.
• Manage timely deliveries based on shipment requirements.
• Account for all special handling requirements for value‑added services.
• Account for all pertinent shipment documentation.
• Meet KPI standards in accordance with Company and Product procedures.
• Adhere to the company’s 10 cultural attributes:
  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Access and follow all current customers’ standard operating procedures.
• When necessary, communicate with the consignee professionally and clearly.
• Execute a superior customer service experience.
• Support the transition of new business/updates to existing business.

• Maintain awareness of market competitive costs.
• Support the audit of local service provider invoices.
• Support the management of overtime, expenses, and cost.

• 6 months to 1-year related experience
• Effective interpersonal skills, including proven verbal and written skills.
• Detailed oriented with ability to manage multiple job functions with minimal supervision

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan:
  Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• RRSP Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Pay range 46,000 CAD to 49,000 CAD per annum