Response Centre Specialist - Internal

As a valued London Drugs family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience. We are currently hiring for:

The Response Centre Specialist (RCS) is a member of Loss Prevention Operations, accountable for the monitoring of company locations via remote systems. As a front line point of contact to our internal customers and partners, the Response Centre Specialist (RCS) will professionally and efficiently respond to incidents and insure that documentation is complete and meets established protocols. The RCS will be proactively seek out potential loss situations or threats, communicate with stakeholders, so that appropriate preventative steps can be taken.

The RCS may also be required to work additional shifts at the store level as a Loss Prevention Officer I.

• Protect all company assets and reduce losses.
• Remote monitoring of designated company locations.
• Provide dispatch information to emergency responders as appropriate.
• Provide support to our internal customers.
• Prepare incident reports and evidence packages to meet both company and required legal standard.
• Conduct daily assigned compliance audits.
• Conduct telephone interviews.

The Response Centre Specialist monitors company locations via remote systems in order to protect the London Drugs brand and its assets. This role is a primary point of contact for the organization in the event of incidents ranging from theft to disaster relief. The Response Centre Specialist utilizes their previous experience as a Loss Prevention officer or Customer Service provider to protect the company’s assets, ensuring policies and procedures are being followed while providing a good customer experience to our clientele.

This previous experience also aides the RCS to proactively seek out potential loss situations or threats and communicate with stakeholders, so that appropriate preventative steps can be taken. London Drugs will supply the right candidate with BST (Basic Security Training) and pay for licensing if the candidate does not have it already.

• Possess a current provincial security worker license with a security guard designation. (i.e. BST training)
• First Aid & W.H.I.M.I.S. training
• Basic working knowledge of computers, networks and security systems (CCTV, remote video, access control, etc.).
• Understanding of criminal code sections applicable to Loss Prevention and protocols pertaining to the collection and handling of evidence.
• Working knowledge of retail loss prevention and security practices.
• Education in the areas of criminology, emergency management, justice or security management is an asset.

• Ability to adhere to business phone etiquette while ensuring a positive customer experience.
• Ability to maintain professional and effective demeanor in critical incidences. Demonstrated ability to provide instruction, remain calm and respond with good judgment and clarity in emergency situations.
• Ability to work independently in a varied and demanding environment while maintaining objectivity.
• Strong time management, organizational & prioritization skills.
• Ability to maintain confidentiality of all company information, procedures, facilities systems and investigations.
• Ability to interview, gain relevant information in a non-confrontational manner.

Employees must be available to work a flexible schedule, Monday through Sunday, for day and evening and overnight shifts. The Response Centre is a 24/7, 365 days per year operation and that employees will be scheduled on a rotational basis for shifts that are days, afternoons, evenings and overnights.

If you are interested in exploring opportunities but not sure where to start, talk to your Manager about this posting, then submit your application on-line.

London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.