Response Centre Specialist

Not just a job… a community a partnership a team. You’ll experience them both at London Drugs. As one of Canada’s fastest‑growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer‑focused people to join our team! Our state‑of‑the‑art Loss Prevention Department in British Columbia currently has an opportunity for:

At London Drugs, we thrive on finding new ways to take care of people, every day. We go above and beyond the expected to take care of people and make their lives less complicated. The Response Centre Specialist (RCS) is a member of Loss Prevention Operations, accountable for the monitoring of company locations via remote systems. As a front‑line point of contact to our internal customers and partners, the RCS will professionally and efficiently respond to incidents and ensure that documentation is complete and meets established protocols.

The RCS will proactively seek out potential loss situations or threats, communicate with stakeholders so that appropriate preventative steps can be taken. The RCS may also be required to work additional shifts at the store level as a Loss Prevention Officer I.

• Protect all company assets and reduce losses.
• Remote monitoring of designated company locations.
• Provide dispatch information to emergency responders as appropriate.
• Provide support to our internal customers.
• Prepare incident reports and evidence packages to meet both company and required legal standards.
• Conduct daily assigned compliance audits.
• Conduct telephone interviews.

• Possess a current provincial security worker license with a security guard designation (i.e., BST training).
• First Aid & WHIMIS training.
• Basic working knowledge of computers, networks and security systems (CCTV, remote video, access control, etc.).
• Understanding of criminal code sections applicable to Loss Prevention and protocols pertaining to the collection and handling of evidence.
• Working knowledge of retail loss prevention and security practices.
• Education in the areas of criminology, emergency management, justice or security management is an asset.

• Ability to adhere to business phone etiquette while ensuring a positive customer experience.
• Ability to maintain a professional and effective demeanor in critical incidents. Demonstrated ability to provide instruction, remain calm and respond with good judgment and clarity in emergency situations.
• Ability to work independently in a varied and demanding environment while maintaining objectivity.
• Strong time management, organizational and prioritization skills.
• Ability to maintain confidentiality of all company information, procedures, facility systems and investigations.
• Ability to interview, gain relevant information in a non‑confrontational manner.

• Comprehensive medical, dental, prescription drug and vision coverage for you and your family.
• Company‑matched RRSPs.
• Employee Discount Program.
• Postsecondary Entrance Scholarships for you or your children.
• Community Involvement.

We offer advancement opportunities through our promote‑from‑within policies, as well as the following comprehensive benefits program. Starting pay will fall within the salary range indicated and may vary based on job‑related experience, knowledge and education.

This is a Full‑Time position. Candidates must be available to work a flexible schedule, Monday through Sunday, 40 hours per week. The Response Centre is a 24/7, 365‑day‑per‑year operation and the employees will be scheduled on a rotational basis for shifts that are days, afternoons, evenings and overnights.

If you possess the necessary skills and expertise and would like to join an exciting team of professionals,

London Drugs is an equal‑opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.

To protect yourself, do not respond to unsolicited job offers from individuals or e‑mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website or website you do not trust.