Business Co-worker

Overview

Good knowledge of the local market, our consumers and specifically business customers and their needs. Good knowledge of businesses, business trends and office trends. In-depth knowledge of the IKEA product range and services across all HFBs including technical specifications, test certificates and intended use. Good understanding of local rules and regulations related to furnishing businesses within all segments. Understand of the IKEA supply chain and the challenges this can create for the business customers shopping with IKEA.

Good knowledge of relevant sales tools like iSell, Centiro, Sälja, iQuote, IKEA planning tools. Good understanding of the Business Customer Experience maps and how to influence each step of the customers journey.

• Acquire and maintain long-lasting business relations with local businesses.
• Perform customer needs analysis as input for the B2B Interior Designer.
• Actively work together with colleagues in other functions to secure the customer’s order can and will be fulfilled and the customer stays up to date with any changes to the plan.
• Present, negotiate and sell larger projects to the customer and his or her stakeholders/management group.
• Create sales quotations, follow-up on customer journeys and see projects to completion.
• Meet with customer in customer meeting points or at the customer’s location.
• Advise customers on the IKEA product range appropriate for the customer’s intended use and provide additional information around certificates and standards the products live up to in order to meet local standards and regulations.
• Understand and contribute to department action plans.
• Maximise sales by helping the customer to find solutions and services that meet his needs and budget.
• Represent the IKEA brand and sell the partnership with IKEA towards business customers.

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development.

• Wellness days (in addition to your vacation days!).
• Extended health, dental, and vision coverage (for you and your family).
• RRSP with IKEA contribution matching options.
• Eligibility for our annual IKEA bonus incentive plan.
• Flexible spending account.
• Life insurance.
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available).
• Parental leave.
• Bereavement leave.
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing).

The starting rate for this position is $19.37 CAD.