Store Manager, Retail & Store Manager

Join to apply for the STORE MANAGER role at Herschel Supply Company

Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our signature warranty for wherever you’re going next.

Since 2009, we’ve never stopped taking risks. We’re constantly innovating, growing our community and heading on new journeys. We’ve explored new cities, made lifelong friends across the world, road‑tripped without GPS, and pursued countless creative pursuits along the way.

Putting yourself out there isn’t easy. It means stepping outside your comfort zone and trying something new—scary at first, but ultimately rewarding. Inspiring others to take that leap is what we live for. Whatever you’re headed toward, we’re here to help you pack your future with possibilities.

Herschel Supply Co. is looking for a driven and capable Store Manager to join our Mc Arthur Glen team. As the leader of the Herschel Supply Co. store team, you will drive service and sales excellence, execute marketing and visual campaigns, generate customer loyalty, and exceed all retail KPIs. Areas of focus include building a world‑class team, all aspects of product, directed visual merchandising, store environment, and store‑level marketing strategy.

The Store Manager will possess discretion, solid judgment, and strategic decision‑making abilities, working collaboratively with HQ in Vancouver, BC and other leaders in the retail network.

Reporting into the Area Manager (Vancouver), you will be part of the Retail Leadership Team and help shape the retail environment.

• Achieve budgeted sales, margin and profitability goals for the store
• Review and manage expenses regularly; develop and implement strategies to grow sales and minimize costs
• Hire, coach, discipline, and terminate employees in accordance with company policies and procedures
• Lead and supervise team members
• Foster a work environment that supports teamwork, productivity, and employee engagement
• Manage staff schedules and payroll; ensure store hours and expertise meet customer and store performance needs
• Communicate and uphold company and store standards, policies and procedures
• Perform reporting and management‑related administrative tasks
• Monitor team members’ work performance; deliver timely positive or constructive feedback
• Ensure execution of exceptional sales and service as per Herschel sales and service standards
• Acquire, teach and utilize in‑depth product knowledge each season, including fit, fabric and intended use through workbooks, online and local sales reps
• Oversee effective product and visual merchandising to drive sales and create a positive customer experience with the Herschel brand
• Implement seasonal layout changes and adapt as necessary throughout the season
• Lead and manage store loss prevention efforts and awareness
• Oversee the execution of physical inventory at the store

• Ensure product and visual merchandising standards are executed, maintained and enhanced, including window displays and in‑store merchandising, in partnership with Herschel HQ visual & retail merchandising team
• Oversee execution of tactical components of store marketing strategy and plans, including events, social media and visual merchandising to drive customer acquisition and sales
• Maintain organization and cleanliness of the store

The annual salary for this role falls within the range of $55,000‑$65,000 CAD. In addition to base salary, here are the key perks we offer as part of our comprehensive total compensation package:

• Extended Health and Dental benefits
• Generous discounts on our products
• Competitive vacation policy
• Maternity leave top‑up for birthing and non‑birthing parents
• Employee assistance program

We’re committed to creating a workspace that is safe, secure, inclusive, and enjoyable for all. Stemming from our core values and dialogue around our programs, we empower everyone to share their voices and experiences. Our aim is to expand everyone’s perspectives and advance a culture of diversity that celebrates age, colour, disability, ethnicity, gender identity or expression, sexual orientation, race, religion and other characteristics that make our employees unique.

• Mid‑Senior level

• Full‑time

• Sales and Business Development
• Retail Apparel and Fashion