Quality Assurance Specialist

White Water makes products, but we are a service business at our heart, which means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to develop solutions, problem‑solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers.

Whatever expertise we bring from all over the world, we listen and learn from each other because we are aligned with a clearly understood purpose. Together, we create fun for families globally.

Quality Assurance Specialist

Quality & Safety

Richmond, BC, Canada

Manager, Quality & Safety

As a Quality Assurance Specialist, you will play a key role in safeguarding product quality across internal operations and the global supply base. The role is responsible for identifying quality risks, supporting root cause analysis and corrective actions, and driving continuous improvement through supplier audits, inspections, and performance monitoring. You will enable data‑driven decision making through analysis of quality and safety metrics, support compliance activities, and contribute to a strong quality and safety culture.

The role requires a high level of initiative, professional judgement, and the ability to influence quality outcomes across internal teams and suppliers. This position requires strong analytical skills, effective communication, and up to 25% travel for quality related activities.

• Performance Evaluation & Improvement
• Facilitate and execute root cause analysis and corrective actions for NCRs, ensuring effective containment and prevention of recurrence.
• Verify the effectiveness of corrective and preventative actions, apply structured problem solving methods to complex or recurring quality issues, and challenge gaps where actions are insufficient.
• Prepare, analyze, and track quality and safety performance metrics and KPIs to support risk identification, performance monitoring, and continuous improvement initiatives.
• Lead quality related discussions by providing clear recommendations and influencing stakeholders towards effective corrective actions.
• Ensure suppliers meet quality specifications and requirements.
• Conduct supplier visits, audits, and inspections to assess compliance, capability, and quality risk.
• Communicate audit findings, quality risks, expectations, and improvement actions to suppliers with clarity, confidence, and a fact based approach.
• Track and follow up on supplier corrective actions to ensure timely and effective closure.
• Support the development and maintenance of quality and safety control processes to ensure consistent application and compliance.
• Support the creation and updating of audit templates, procedures, and plans.
• Document and report auditing findings, including identified risks and required follow up actions.
• Support the translation of applicable standards and regulatory requirements into practical quality and audit expectations.
• Maintain accurate records and reporting for quality, safety, and compliance metrics.
• Conduct internal audits to ensure compliance with quality, safety, and environmental standards.
• Support safety orientations, training, and compliance activities in alignment with organizational policies and regulatory requirements.
• Support environmental sustainability initiatives and compliance efforts.
• Promote a culture of safety and environmental responsibility within the organization.
• Support cross functional teams by providing quality insights, analysis, and recommendations to achieve quality and safety objectives.
• Perform other duties as assigned to support the overall goals of the Quality & Safety department.

• Bachelor’s degree in Quality Management, Engineering, Occupational Health & Safety, Industrial Hygiene, or a related field, or equivalent combination of education, training, and experience.
• Familiarity with ISO 9001, ISO 14001, or ISO 45001 standards is desirable.
• ISO 9001, ISO 14001, or ISO 45001 Lead Auditor (or equivalent certification) is highly desirable.
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