Assistant Manager

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith‑and‑values‑based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose summary:
The Emergency Shelter Assistant Manager of Richmond House shelter provides Christian leadership through the oversight, supervision, development, and monitoring of the Richmond House Shelter Program.

This position provides effective, efficient, and safe Shelter operations within the framework of the mission and goals of Richmond House, and in adherence to the Funder's standards and Richmond House's published policies and procedures in partnership and with supervision from the Emergency Shelter Manager of Richmond House.

• Development and coordination of the delivery of Emergency Shelter programs; taking responsibility for residents, staff, and the ministry unit in the absence of the Manager.
• Hiring, orientating, training, evaluating, disciplining, and terminating in consultation with the Emergency Shelter Manager and Director or designate; scheduling staff in accordance with government contracts and Residential Standards; dealing with complaints and grievances and may participate in union negotiations.
• On‑call responsibilities for staffing and client emergencies.
• Deals with complaints/grievances within a unionized environment.
• Ensuring, and may participate in, the provision of the Case Management Plan Process including intake, counseling, support, referral, networking, and other direct services to residents of the facility; including appropriate use of rehabilitative and disciplinary measures.
• Establishing and maintaining proper records and files for the program, writing progress and in‑depth reports, and providing information on program outcomes and the progress of each resident.
• Liaising with community resources and encouraging community involvement in the program.
• Monitoring staff safety practices in compliance with health and safety standards, and preparing, analysing, submitting, and acting on incident reports.
• Assisting with the development of policy and procedure related to the Emergency Shelter operation.
• Participating in or delegating the conduct of allowable physical searches and maintaining appropriate records of searches and house logs.
• Ensuring that staff maintain the safety, security, and upkeep of the building and grounds.
• Providing statistical and evaluative information to management levels when required.
• Purchasing supplies and maintaining inventories.
• Offering support and compassionate care to our clients. Deescalating individuals in stressful situations and encouraging those who come to you with issues.
• Pick up and handle donations as necessary, ensuring proper care and timely delivery.
• Ensuring that a proper Christian spiritual focus is applied to Emergency Shelter programs and initiatives.
• Ensuring that the Gospel of Jesus Christ is exemplified in the performance of all job responsibilities and through personal example.
• Demonstrating by word and action a positive and professional role model for residents and employees of Richmond House and contributing to the mission and goals of Richmond House.
• Assessing client suitability for the shelter program and assisting with mechanisms for referring clients to other programs within the building and to other agencies as appropriate.
• Conducting intake interviews of clients to capture required confidential background information for counseling and reporting requirements and…