Head Concierge

Join Our Team as Head Concierge!

We are seeking a dependable and professional Head Concierge (Mandarin/Cantonese-speaking) to join our team at a 700-unit residential building in Richmond, BC. In this dynamic role, you will provide exceptional customer service, respond to client needs, ensure smooth daily operations, and lead a team of five concierges.

• Resident Service: Assist residents with various needs, such as package handling, key management, and information inquiries.

• Security Oversight: Monitor and control access to the property, ensuring the safety and well-being of residents.

• Vendor Coordination: Facilitate communication with service providers and contractors for maintenance or repairs within the property.

• Event Planning: Organize and coordinate community events or gatherings to foster a sense of community among residents.

• Administrative Support: Handle administrative tasks, such as managing reservations, maintaining records, and assisting with resident communications.

• Emergency Response: Be prepared to respond to emergencies, alerting appropriate authorities and guiding residents in safety protocols.

• Building Maintenance: Report and coordinate minor maintenance issues and liaise with property management for resolution.

• Information Resource: Act as a knowledge resource for residents regarding local services, amenities, and community policies.

• Communication Liaison: Facilitate effective communication between residents, property management, and other relevant parties.

• Team Leadership: Supervise, train, and support a team of five concierges to ensure smooth shift operations and high service standards.

• Fluent in Mandarin / Cantonese (required).

• Flexibility, availability, and the ability to address requests promptly.

• Proven experience in hospitality, customer service, or related fields.

• Experience in a leadership role or managing concierge teams is preferred.

• Ability to multitask and handle high-pressure situations.

• Strong problem-solving and organizational skills.

• Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.).

Job Type: Full-time, Monday - Friday

Starting Date: March

• 8-hour shift

• Monday - Friday, 8:00 AM - 4:00 PM

Salary: $24/hour (increases to $25/hour after probation)

• Concierge / Head Concierge: 3–5 years (preferred)

Location: Richmond, BC

Why Work at Cleantech?

Join a team that values your growth, rewards your hard work, and invests in your future. We offer competitive wages, comprehensive training, and a clear path for advancement. With a strong policy of promoting from within, Cleantech provides opportunities to grow into technical caretaker roles or leadership positions, creating a fulfilling and rewarding career.

Please apply with your resume — we’d love to hear from you!