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Job Description & How to Apply Below
Location:
Richmond, BC
Employment Type:
Full Time
Reports To:
Vice President, Technology Solutions
About TLD
TLD, a division of London Drugs, is a leading provider of IT and Audio Visual (AV) technology solutions across Western Canada. For more than 40 years, we’ve delivered integrated technology services backed by exceptional customer support, strong vendor partnerships, and a collaborative team of specialists in sales, engineering, operations, and service. We put people first — our clients, our partners, and our team.
That commitment drives everything we do.
The Opportunity
We’re seeking a General Manager to lead our TLD division and drive strategic growth initiatives across IT and AV solutions. This senior leadership role oversees financial performance, sales strategy, operations, vendor relationships, and team development. You will shape long term strategy while ensuring exceptional customer experiences and sustainable business results.
What You’ll Do
Leadership & People Management
Lead a diverse team with a focus on collaboration, coaching, and continuous development
Support recruitment, performance management, and succession planning
Foster a positive, inclusive culture aligned with TLD’s values
Financial & Business Management
Own full P&L management, budgeting, forecasting, and financial reporting
Drive margin improvement, cost efficiency, and long term growth
Oversee commission structures, incentive programs, and financial governance
Vendor & Partner Management
Build and strengthen relationships with key IT and AV vendors and distributors
Negotiate pricing, agreements, MDF, and program participation
Lead vendor business reviews and evaluate new partnership opportunities
Sales Strategy & Market Growth
Guide sales strategy, solution focus, and market positioning
Support complex deal analysis, RFP responses, pricing, and contract evaluation
Oversee forecasting, pipeline insights, and performance reporting
Operations & Service Excellence
Oversee operational structure, resource planning, and workflow optimization
Drive adoption of modern systems, automation, and data driven processes
Ensure strong service quality, project execution, and operational governance
Marketing & Brand Alignment
Provide oversight on marketing strategy, brand consistency, and partner marketing
Approve campaigns, digital content, and external communications
What You Bring
A strong ability to translate business goals into clear strategies, priorities, and measurable outcomes
Proven leadership experience with the ability to motivate, coach, and develop teams
Strong communication, analytical, and strategic thinking abilities
Ability to manage multiple priorities in a fast paced environment
Post secondary education in Business, Marketing, Commerce, or related field
Knowledge or experience in IT, Computer Science, or Audio Visual technology
Why Join TLD
Lead a seasoned IT and AV team in an established, growing organization where your leadership drives our future direction
Comprehensive medical, dental, vision, and prescription coverage that supports your overall well being
London Drugs Employee Discount offering meaningful savings across a wide range of products
Ongoing training, certifications, and professional development to support your continued growth as a leader
Employee Family Assistance Program providing confidential support and resources when you need them
A people first culture that recognizes impact, values strong leadership, and empowers you to do your best work
Apply Today!
TLD is an equal opportunity employer committed to building an inclusive and diverse workforce. We welcome applicants from all backgrounds, perspectives, and experiences. We will provide accommodations during the recruitment process upon request.
The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, TLD does not use third party recruitment services.
TLD may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.
To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.
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