Duty Manager

Duty Manager page is loaded## Duty Manager locations:
CA.BC.Richmond.
9851 Van Horne Waytime type:
Full time posted on:
Posted Yesterday job requisition :
R-145096###
** Job Description
**** Overview
* * This position, reporting to the Operations Manager, is responsible for the leadership, development, welfare, and performance of a team of Control Room Operators and Communication Controllers.
** Your role
*** Ensure required staffing levels are always maintained, following standard overtime call out practices.
* Manage annual competency, on the job training, and performance assessments.
* Monitor console time in the Control Room to meet training and/or competency needs; assign duties accordingly.
* Oversee attendance management, flag concerns, and participate in coaching and disciplinary action as needed.
* Encourage a cooperative, safe, and inclusive working culture in the Control Room.
* Deliver on-time train service through adherence to the schedule.
* Safely manage service disruptions while minimizing commercial losses.
* Ensure the delivery of effective passenger information via PA announcements and passenger information displays.
* Monitor and direct emergency response, assume overall command and provide regular updates to the Operations Manager during major events.
* Ensure that alternate service plans are effectively implemented and communicated to both internal and external stakeholders.
* Ensure detailed reports are submitted following major service disruptions.
* Prepare post-incident recaps and participate in investigations.
* Maintain minimum annual competency for self at all workstations.
* Take responsibility for a workstation if staff shortage occurs.
* Assist in the maintenance of SOPs.
* Provide start of shift briefings, including review of planned daily activities.
* Facilitate safe work planning meetings, on day and night shifts.
* Be actively involved in mentoring staff, focus on succession planning.
* Report all equipment and system faults including lifts, escalators, station equipment, radio, and communications equipment.
* Ensure all Safety Critical Staff maintain certification according to a plan.
* Execute plans for special events.
* Provide visitor tours when necessary.
* Liaise with Transit Police and other emergency services.
* Generate work orders when necessary.
* Ensure self and staff are up to date on all critical communications including Operating Bulletins, procedural changes, and notices from enterprise partners.
* Other duties as assigned.
** About you
*** 5 or more years’ experience in a railway or rail-based operation, supervision of a railway or equivalent.
* 5 or more years’ experience in a role that had several defined priorities and objectives.
* 5 or more years’ experience in a Control Room environment (SCADA/Comms/ERA/Dispatch or equivalent)
* Minimum of high school diploma.
* Possess a strong command of the English language, both written and verbal.
* Excellent written and verbal communications.
* Capable of learning, implementing, and overseeing Canada Line Operating rules and procedures for normal, abnormal, and emergency conditions.
* Demonstrated ability to work as part of a team.
* Ability to understand technical information and relay it in a manner that is clearly understood by others.
* Ability to deal with conflicting priorities in a calm manner, able to articulate their decision-making process.
* Ability to prioritize and implement alternative service plans based on changing conditions; effectively communicate and oversee successful outcome.
* Understand the importance of a no-blame culture and ability to work well in a team environment.
* Experience working in a stressful environment.
* Demonstrate an attention to detail, and a readiness to follow policies and procedures.
* Have an enthusiastic and positive nature.
* Ability to correctly analyze a situation and respond appropriately.
* Ability to lead training in a classroom and on the job.
* Ability to pass a company aptitude test and medical; color perception, visual acuity, hearing and impairment screening.
* The role requires shift work for a continuous 24/7 operation, 365 days per year.
* A combination of education and experience may…