Technical Services Analyst

Wenco International Mining Systems (), a subsidiary of Hitachi Construction Machinery (HCM), provides industry leading, innovative technologies to customers in the mining and material movement sectors, enabling sustainable and safe operations.

We’re currently looking for a Technical Services Analyst based in Vancouver, BC (hybrid). Remote candidates located within Eastern Canada are also welcomed.

The Technical Services Analyst’s main responsibility is to provide Tier 1 support to clients both remotely and on‑site, and to deliver one‑on‑one and classroom training.

• Provide timely phone, e‑mail and remote access support for existing customers.
• Maintain duplicate system environments of existing clients for testing and troubleshooting.
• Record and document all client issues through to resolution using Wenco’s issue tracking system.
• Plan and practise for system implementation and upgrade projects.
• Review and contribute to product documentation.
• Perform Triage Desk “1st line support” function.

• Perform successful implementations and upgrades.
• Conduct site inspections and prepare reports in preparation of deployments.
• Coordinate resources from mine staff as required.
• Provide one‑on‑one and classroom training on the use and administration of the system.
• Troubleshoot software, hardware and network issues.

• Diploma in Electronics, Engineering, Computer Science, Mechatronics, or related field — or equivalent experience, preferably in mining.
• 3‑5 years in user and admin support for enterprise software, ideally in fleet management, high‑precision, or machine health systems.
• Experience with mining technology, real‑time software, mobile computing, Windows networking, virtual machines, and moderate Linux/Windows server administration.
• Strong SQL skills; exposure to OpenTSDB, Influx
  
  DB.
• Familiarity with GNSS/RTK systems and Wenco hardware platforms.
• Valid driver’s license.

• Strong technical, analytical and problem‑solving skills.
• Excellent communication, presentation and client relationship‑building skills.
• Able to work independently or in teams, often in high‑pressure, remote site environments.
• Skilled in prioritising and multitasking to meet customer/business needs.
• Bilingual French/English skills are preferred.

• Extensive travel required (50%+).

Base salary of $80,000 – $90,000, commensurate with experience and qualifications.

Wenco advances the efficiency and safety of the world’s surface mining equipment through our fleet management systems. We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.

Wenco is an Equal Opportunity Employer.

Disclaimer:
The information in this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. It is not intended as an employment contract. Job descriptions are subject to change, which may not necessarily affect compensation.