Associate Analyst, Operations & Reporting

Associate Analyst, Operations & Reporting

Under the supervision of the Service Delivery Manager, the Operations & Reporting Associate Analyst is responsible for developing and maintaining Power BI dashboards, datasets, and reporting tools that support operational performance, KPI tracking, and client-facing analytics. The role also supports key operational tasks including sales order intake, contract maintenance, customized billing, and vendor coordination. This position combines strong analytical/reporting expertise with essential day-to-day operational support to ensure accurate data, streamlined processes, and effective service delivery.

• Develop, maintain, and enhance
  Power BI dashboards, reports, KPI scorecards, and visual analytics
• Build and manage
  datasets, dataflows, and data models
  using Power Query (M), DAX, and best-practice data modeling techniques
• Ensure reports follow
  clean UI/UX standards
  , support drill-through views, and meet business reporting needs
• Manage
  workspace permissions, scheduled refreshes, and on-premise gateway connections
  for reliable data availability
• Analyze operational trends and service performance, providing insights to support decision-making and SLA management
• Prepare monthly and quarterly reporting packages and support client review discussions with clear, insight-driven analysis
• Integrate and transform data from ERP systems, Excel, SharePoint, and service platforms to support reporting accuracy
• Support the delivery of Ricoh Managed Document Services in alignment with SLAs, contracts, and Statements of Work
• Act as a liaison between the Managed Services team and cross-functional Ricoh departments
• Assist in creating, improving, and documenting operational and printing support processes
• Monitor SLA compliance, identify optimization opportunities, and support continuous improvement initiatives
• Perform key operational tasks such as sales order processing, contract updates, billing support, and vendor coordination
• Support the Service Delivery Manager with data-driven insights and day-to-day operational activities
• Other duties as assigned

• Post-secondary education (Technical Degree, Diploma, or Certificate)
• Minimum2 years experience
  in reporting, analytics, operations support, or similar roles
• Previous administrative and customer service experience is an asset

• Strong hands-on experience with Power BI including:
  • Data modeling and relationship design
  • DAX for measures, logic, and calculated tables
  • Power Query (M) data transformation
  • Dataset and dataflow creation and maintenance
  • On-premise gateway management
  • Report UI/UX design, drill-through, bookmarks, RLS, and advanced visualization features
  • Integrating data from Excel, SharePoint, databases, and ERP platforms
• Advanced Excel skills;
  Power Query, Pivot Tables, and VBA/Macros considered an asset
• Proficiency in MS Office;
  Visio and SharePoint experience an asset
• Experience with Baan or other ERP systems is an advantage
• General understanding of printing, scanning, and networking technologies
• Strong communication, documentation, and client-facing presentation skills
• Ability to prioritize tasks effectively in a fast-paced environment
• High attention to detail, strong analytical thinking, and the ability to work independently