Service Representative

Steller Vista Credit Union proudly anchors itself in the Kootenay and Boundary regions of British Columbia, offering a comprehensive range of financial services to communities including Cranbrook, Castlegar, Fernie, Elkford, Sparwood, the Slocan Valley, and Greenwood in the West Boundary. We are dedicated to serving our members providing financial services while focusing on fostering local economic growth by employing residents and reinvesting profits back into our local communities.

Our mission is to be more than just a financial institution, but a vital part of the local fabric.

In the spirit of reconciliation, Steller Vista Credit Union would like to respectfully acknowledge the land on which we serve our membership and meet is within ʔamakʔis Ktunaxa, the traditional and unceded homelands of the Ktunaxa Nation, as well as the traditional and unceded homelands of the Syilx, Sinixt, and Secwepemc.

If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service, this could be just what you’re looking for. We are currently recruiting for the position of Service Representative 2.

As a Service Representative 2, you will provide quality service to business and retail members and contributes to the success of the branch through the achievement of established retail sales goals and the application of member relationship management tools and techniques in accordance with branch-specific procedures. In this role, you will also complete the sale of credit union deposit and lending products and services to non-portfolioed members including registered products and basic retail lending products and administer estates.

You will further actively participate in the execution of product and service campaigns, provide support and advice to other credit union staff.

(This position is a non-union position)

Monday - Friday: 9:00am – 4:30pm

Note: These hours may be increased up to full days on short notice due to operational requirements. Travel between Steller Vista branches (Elkford and Fernie) may be required.

Do you have a Secondary school diploma plus a minimum of approximately 2 years related sales and service experience with a financial institution?

• Accountability - to our members, the Steller Vista team, and our communities
• Responsiveness – to listen and care so to provide exceptional service and advice.
• Ability to build trust – with members and others in the Steller Vista team
• Foster belonging - our credit union promotes diversity, equity, and inclusion with our members, within our communities and each other
• Excellent Communication skills - written and oral
• Professional image
• Credit Union knowledge of lending and deposit products and services
• Personal computer literacy – keyboarding, email programs, Word, and Excel

OR

Candidates with an equivalent combination of education and experience will also be considered.

Successful applicants will also be required to upgrade skills yearly by taking related courses in your education course checklist.

• Opportunity for professional growth and development
• A supportive and inclusive work environment
• The opportunity to make a meaningful impact on the lives of our members and the community
• A culture of living our core values in a real way – Trust, Belonging, Expertise, Shared Success & Courage
• Access to a competitive compensation package including participation in extended benefits and pension programs, health and wellness programs and a competitive vacation entitlement

The Kootenay region in British Columbia, Canada, offers a breathtaking blend of natural beauty, outdoor recreation, and a welcoming community that makes it an appealing destination for relocation. In addition to its awe-inspiring landscapes, the Kootenays boast stunning mountain vistas, crystal-clear lakes, and lush forests, providing residents with an unparalleled connection to nature. Whether itu
2019s skiing in the winter, hiking in the summer, or enjoying the serene surroundings year-round, the region…