Flex Service Coordinator

Job Title:

On-Flex Service Coordinator

Locations:
San Jose, CA (Onsite) and Richmond, CA (Onsite)

Employment Type:

Non-Exempt, Full-Time

Compensation: $30.00 – $32.00 per hour + Plus full benefits (eligible Day One)

Flexcar empowers individuals with a flexible alternative to traditional car ownership through a month-to-month lease model that includes insurance and maintenance. By combining operational expertise with technology and data, we deliver a convenient, affordable vehicle solution for our members.

Flexcar is rapidly growing, and we are building a collaborative, driven team committed to delivering an exceptional customer experience.

The On-Flex Service Coordinator oversees and coordinates the repair process for Flexcar members, ensuring efficient service operations and a high-quality customer experience. This role blends operational coordination and customer communication in a fast-paced environment.

This is an non-exempt position and is eligible for overtime compensation under California law, including:

• Overtime for hours worked over 8 in a workday
• Double time for hours worked over 12 in a workday
• Overtime premiums for qualifying seventh consecutive workdays

Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law.

• Coordinate the repair process for Flexcar vehicles at hubs and via mobile services
• Communicate proactively with members regarding repair timelines and status updates
• Deliver a professional and efficient on-site customer experience
• Coordinate with repair and parts teams to ensure readiness for scheduled appointments
• Confirm upcoming appointments and clarify service details in advance
• Oversee servicing of tow-in vehicles and maintain member communication
• Monitor mobile service productivity and support efficient route scheduling
• Support service advisors to ensure timely case completion
• Use internal operational systems to track service tickets and assignments
• Maintain accurate documentation and timekeeping records
• Safeguard company vehicles, property, and customer information
• Comply with Cal/OSHA safety standards and company policies

• Experience using Microsoft Office Suite
• Comfort working within technology-driven operations and ticketing systems
• Strong organizational and communication skills
• Demonstrated ability to work in a fast-paced, team-oriented environment
• Flexibility to work days, evenings, weekends, and holidays as business needs require
• Willingness to work outdoors in varying weather conditions
• Ability to lift and carry tools or materials up to 50 pounds
• Valid driver’s license with acceptable driving record
• At least 18 years of age

• Frequent standing, walking, and computer use
• Exposure to outdoor work environments
• Lifting up to 50 pounds

The hourly pay range for this position in California is $30.00 – $32.00 per hour.

This range represents the reasonably expected pay range for this role within California. Actual compensation will be determined based on:

• Experience
• Skills and competencies
• Geographic location
• Internal equity considerations

This position is paid on an hourly basis and is eligible for overtime in accordance with California wage and hour laws.

Flexcar complies with all applicable federal, state and local employment laws, including but not limited to:

• California minimum wage and overtime laws
• San Jose Minimum Wage Ordinance
• Richmond Minimum Wage Ordinance
• California Healthy Workplaces, Healthy Families Act
• Applicable local paid sick leaf ordinances

Where local laws provide greater employee protections or benefits than state or federal law, Flexcar will comply with the more protective standards.

• Accrual of up to 80 hours of PTO in the first year (increasing with tenure)
• Paid Sick Leave in accordance with California and applicable local law
• Company-paid holidays
• 401(k) with company match (Day One eligibility)
• Medical, dental, and vision coverage (Day One eligibility)
• Weekly pay
• Uniforms provided
• Employee discount on Flexcar services