Client Success Specialist

We are a 12-person team of brand builders, detail lovers, and solution seekers based in Richmond, BC. At Creative Boulevard, we help companies bring their brands to life through thoughtfully curated apparel and premium promotional products.

We care deeply about harmony, energy, and positivity. We believe great work happens when talented people feel supported, inspired, and trusted. Our culture is collaborative, hands‑on, and grounded in learning. We share knowledge freely and celebrate wins together.

If you want to be part of a growing company where your work genuinely matters and where customers feel the difference, you may have just found your place.

As a Client Success Specialist
, you will guide clients through the entire branded merchandise journey from idea to delivery.

Once a client decides to move forward, you become their trusted partner. You lead them through timelines, artwork preparation, supplier coordination, production details, and delivery with a thoughtful, white‑glove approach.

You are the calm center of the project. The translator between vision and execution. The person who ensures both our clients and our suppliers succeed.

There are no sales quotas in this role. Your focus is execution excellence, client experience, and project success.

• Manage client projects from kickoff to final delivery
• Coordinate production with trusted supplier partners
• Prepare and manipulate client artwork using Adobe Illustrator
• Ensure brand standards, sizing, spacing, and technical specifications are correct
• Create and manage sales orders and purchase orders
• Communicate proactively with clients at every stage of production
• Solve problems before they become problems
• Maintain detailed administrative records and timelines
• Support creative proposal development when needed
• Collaborate closely with Account Managers and internal team members

You may come from hospitality, fashion, design, architecture, retail, or another client‑facing role where excellence matters. Some of our most successful hires have come from frontline service backgrounds.

You are:

• Exceptionally detail‑oriented
• Comfortable multitasking across multiple projects
• Naturally positive and collaborative
• Someone who sees what’s needed before being told
• An out‑of‑the‑box thinker with strong aesthetic instincts
• Technically curious and eager to learn

You might have a graphic design background. You might not. What matters most is your willingness to learn and your eye for quality.

You understand measurements. Scale. Spacing. Proportion. You appreciate when things are done properly.

• 1–3 years of experience in a client‑facing or operations role
• Basic working knowledge of Adobe Illustrator (asset manipulation, resizing, formatting logos)
• Strong written and verbal communication skills
• High attention to detail and organization
• Ability to manage multiple timelines simultaneously
• Comfort working in a fast‑paced, project‑driven environment

Promotional products experience is an asset but not required. We provide hands‑on training and strong internal support.

We primarily work in office in Richmond, BC, close to transit and major bus routes.

We offer flexibility based on how you work best. Some team members start later and work into the evening. What matters to us is not hours at a desk. What matters is:

• Are clients supported?
• Are projects executed beautifully?
• Salary range: $55,000 – $65,000
• Extended health and dental benefits
• Wellness coverage
• Two weeks vacation to start (flexible with growth and tenure)
• A supportive, collaborative team environment

Because every project is different.

Because you’ll learn constantly.

Because we believe in hiring good humans first and training for skill.

Because when a client opens their shipment and everything is perfect, you’ll know you were the architect behind the experience.

If you’re ready to be the steady hand guiding brands from concept to completion, we’d love to meet you. Apply today - no cover letter needed.