Distribution Agent

Job Description

Daily process and input of all customer orders and distribution accounts.

· Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.

· Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.

· Trace orders as required and notifies customers of any activity concerning their order.

· Maintain damage records and backorder logs.

· Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.

· Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer.

· Maintain strong relationships with vendors (trucking companies, and others).

· Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements. Build and maintaining strong relationships with customers.

· Assist the manager and supervisor in timely responding to requests for information.

· Assist in client calls and complete customer reviews with your regular customers to document in the CRM.

· Proactively communicate with the team to ensure continuous awareness and understanding of current situations.

· Be continuously open and positive to implementing new system changes and enhancements with the team.

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role.

· Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.

· Write with pencil/pen/marker

Qualifications