Guest Services Representative

Guest Services Representative
- Full Time

Join to apply for the Guest Services Representative
- Full Time role at Cadillac Fairview

5 days ago Be among the first 25 applicants

To provide outstanding customer service to valued shoppers, community retailers and business partners. The successful candidate must have availability and flexibility to work days, evenings, weekends, and holidays, to meet the needs of the business and may be required to stand for extended periods of time.

• Deliver Guest Services programs daily to shoppers, which include gift card sales, strollers/wheelchairs/walkers program, retail and community information, as well as promotion of mall events.
• Handle and direct all incoming calls, radio communications, and visitor inquiries by answering questions or forwarding them to the appropriate department. Provide prompt responses and maintain a high level of customer service.
• Generate diverse reports by retrieving relevant information to keep the Guest Services Supervisor informed of current statuses.
• Build and nurture relationships with the community and shopping centre retailers to stay well-informed about community activities, mall trends, events, and programs.
• Serve as the first point of contact between the shopping centre and all other departments, and maintain ongoing communication at the administrative level.
• Oversee gift card sales at Guest Services, including managing related files by reviewing system data such as the daily sales journal, reconciling daily sales reports, and monitoring inventory levels to boost revenue and ensure accurate transaction records for accounting and forecasting.
• Keep the Guest Services database updated with current customer information. Record details about special events, promotions, changes, and visitor concerns in a log.
• Proactively connect with customers regularly to share relevant information, enhancing the shopping center's positive image and encouraging repeat visits.
• Support the Marketing Department in implementing marketing programs as needed.
• Roam throughout the shopping centre and specific hotspots to ensure the shopping experience stratification.
• Perform additional duties and responsibilities as assigned.

• An outstanding teammate with strong interpersonal skills.
• Customer-service focused.
• Excellent communicator, both written and verbal.
• Responsible, punctual and excellent ability to interact with the public.
• Professional and polished.
• Able to work well under pressure with minimal direction and meet deadlines.

• Previous experience in the hospitality field preferred.
• Strong organizational skills, ability to multi-task and attention to detail.
• Ability to stand for extended periods of time and walk the Centre while interacting with guests.
• Ability to assess, take initiative and fulfill customer and tenant expectations.

Starting base pay for this job level may range from $17.85 to $20.76. The actual base pay offered will consider several factors including, but not limited to the role, experiences, skills & qualifications, location, market and internal considerations; with this context, CF reserves the right to pay above this range.

Cadillac Fairview offers a competitive total rewards package in addition to base pay which includes a performance – based incentive plan, a comprehensive pension and benefits plan, paid time off including vacation, wellbeing & volunteer days and support for continued growth and development.

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organisational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behaviour and superior results with a competitive rewards package that includes best-in-class benefits and pension.

Imagine a place where you can make a difference!

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

• Aim Higher – we strive to exceed expectations
• Own Your Expertise – we empower ourselves and each other
• Collaborate Effectively – we bring the right people together to get the right results
• Engage with Empathy – we objectively consider the needs of others
• Embrace Change – we drive, learn from, and adapt to change

CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email c