Administrative Assistant

About Clutch

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle‑free car‑buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10‑Day Money‑Back Guarantee… and that’s just the beginning. Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard‑working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world‑class investors, including D1 Capital, Canaan, Real Ventures, Brand Project, and Upper
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We are on a mission to build a world‑class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Administrator who will be responsible for maintaining the daily vehicle operations s role is an integral part of our Field Operations team, as you’ll be completing a large volume of admin tasks before each scheduled delivery.

Ensuring that you deliver an incredible customer experience is a key part of this role. Reporting to the Project & Operations Supervisor, the successful candidate for this role is a highly motivated self‑starter willing to take ownership of various key administrative tasks and has previously worked in a customer experience‑focused role.

• Work extensively with Google Sheets to gather and manage data required for daily licensing activities.
• Work with the Clutch software database to retrieve data for licensing purposes and maintain accurate digital records to support the completion of licensing procedures.
• Collaborate with the Sell‑to‑Clutch, Dealer/Wholesale, and Field Operations teams to coordinate the timely and accurate completion of licensing.
• Manage the paperwork for vehicles from outside the province, ensuring proper registration and compliance.
• Investigate inquiries from the sales team and proactively resolve any issues related to licensing to ensure smooth operations.
• Address and resolve any complex issues related to vehicle ownership, including edge case scenarios that may arise.

• Education:
  
  Minimum high‑school diploma or equivalent.
• Experience:
  
  1+ years of administrative experience.
• Previous Insurance Corporation of British Columbia (ICBC) experience is an asset.
• Ability to multitask and prioritize competing demands.
• Technology savvy (Google Sheets, Slack, etc.).
• Previous vehicle licensing experience is strongly preferred.
• Previous administrative experience is strongly preferred.

• Autonomy & ownership – opportunity to build your process and influence the company workforce at every level.
• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
• You’ll have a broad and direct ownership over the administrative and licensing work during a phase of rapid growth.
• We are