Senior Services Specialist - RSVP & SHIBA

Senior Services Specialist is responsible for providing direct delivery of one or more of Catholic Charities Senior Programs which includes Volunteer Services, Senior Companion, and/or RSVP in a designated service area within Central Washington. The position is responsible for client intake assessments, identifying client needs for service, inputting client information in the database, connecting trained volunteers with clients, and other deliverables to meet contract and grant requirements.

This position provides services to individuals across Walla Walla, Benton, Franklin, and Yakima Counties.

• Complete client intakes and conduct in-home client assessments as appropriate to ensure client meets priority population for services within the designated program
• Respond to service requests from clients, relatives, agencies or community members in a timely manner to match volunteers with service requests
• Develop and implement group projects on-site in collaboration with Community Needs Assessor
• Ensure volunteers accurately complete log for hours of services and mileage
• Maintain confidentiality according to program and professional standards
• Maintain continued quality improvement to increase service delivery and ensure client needs are met

• Develop and maintain good working relationships with local senior services programs
• Establish relationships with community organizations that are sources of client referrals
• Collaborate with Volunteer Recruitment Specialist for any local presentations at parishes, businesses, or resource fairs to increase public awareness of services available
• Collaborate with Volunteer Recruitment Specialist for volunteer appreciation activities within the local designated service area

• Maintain accurate and appropriate records on clients, volunteers, stations, and services provided according to grant and program requirements
• Submit personal timesheet, expense requests, and reports in a timely manner.
• Monitor volunteer/client matches to ensure service was provided as requested
• Provide Grant and Data Specialist information on volunteer hours required for billing

• Participate in supervision with the Senior Services Lead
• Participate in Senior Services team meetings
• Participate in an annual performance evaluation according to the agency guidelines and set goals for individual and team performance

Perform other duties as assigned

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring medium physical exertion, talking and hearing and adequate vision on a regular basis to perform the job requirements. These physical demands are required up to 60% of the time.

• Bachelors’ Degree in Social Sciences or related field, preferred
• High School diploma required

• 1 years’ experience in volunteer management and working with senior and disabled population preferred

• Strong communication and data collection skills
• Strong organizational and record keeping skills
• Ability to work independently and as a team member
• Ability to relate well with volunteers and clients from diverse backgrounds
• Ability to conduct on site assessments in homes and community locations
• Strong computer skills, data entry, and knowledge of Microsoft Suite

• Valid Washington State driver’s license and minimum required liability insurance for WA State
• Must be deemed insurable as determined by Catholic Charities’ liability insurance provider

• Being cleared by criminal background check and fingerprinting when required

Wage Range
: $24 - $29 hourly, depending on experience

Work Schedule
:
Monday - Friday, 8am to 5pm; available to work after hours for job fairs and recruitment events. This position is funded through June 30th, 2026.

• 13 paid holidays, 12 days of vacation, 12 days of sick leave per year
• Health insurance including…