IT Architecture Analyst II, III, IV

Energy Northwest Information Services is seeking a Communications Analyst responsible for the design, operation, maintenance, and support of the organization’s communications infrastructure. The role will directly support enterprise networking, voice/telephony, Motorola two-way radio systems, outdoor warning sirens, and related communications technologies supporting mission-critical operations. This role is the subject matter expert for design, planning, and implementation for communications related projects. This role partners closely with other departments and external vendors to deliver highly available, secure, and interoperable communications services.

• Administer and support IP network environments.
• Monitor performance and availability; troubleshoot latency, packet loss, and routing issues; maintain network diagrams and documentation.
• Support redundant paths and site resiliency for critical communications facilities.

• Manage VoIP/PBX platforms. Work with telecom technicians for deployments.
• Perform system upgrades.
• Integrate voice/telephony/video with collaboration tools and ensure call quality across the network.
• Support Motorola two-way radio systems and supporting infrastructure and services.
• Maintain fiber optic Distributed Antenna Systems to support in building RF coverage.
• Perform coverage testing and troubleshoot RF issues.
• Provide oversight for communication tower maintenance.

• Respond to incidents and service requests; participate in on-call rotation for urgent outages impacting life-safety or business continuity.
• Maintain asset inventory, licensing, and configuration baselines; author procedures and system documentation.
• Partner with cybersecurity to harden endpoints and infrastructure, manage firmware/patching, and implement least-privilege access.
• Plan and deliver projects (migrations, expansions, site builds); provide training to end users and field technicians.

Independently formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately basic client/server, networking systems, and communication systems. Prepares detailed specifications from which IT architecture will be deployed and operated. Designs, codes, tests, debugs, documents; and maintains these systems. Competent to work at an expert technical level on all phases of IT architecture activities and often provides project management oversight as needed.

Overtime may sometimes be required to fulfill certain project or operational obligations. This position has fluent knowledge of processes and has expert level skills pertaining to this scope. This position provides considerable mentoring to junior personnel and often supports special projects and performance reporting.

Operate and maintain system readiness including system configuration, adherence to standards, system testing, performance tune responsible systems for optimal performance, update and upgrade system in accordance with approved life‑cycle schedules, projects, and budgets, system life‑cycle recommendations, ensure timely upkeep of system book, disaster recovery, and software quality assurance documentation for network, server/client infrastructure, or telecommunications systems. This should include identifying architecture inefficiencies and making technical recommendations to ensure KPIs are met.

Prepare basic formal system proposals by interviewing customers, interpreting needs and objectives, forecasting proposal costs and benefits, and making recommendations as to proposal continuance. Create system conceptual design by analyzing system requirements, determining appropriate technical approaches, producing functional design overviews and making formal presentations.

Maintain a solid understanding of the customer’s business, including goals, objectives, work processes, and their end product of service.

Define and document detail systems design by developing an action plan, determining system requirements, identifying system conventions, and conferring with customer to ensure…