Senior Application Support Analyst

Classification

Title:

Senior Application Support Analyst Travel Requirements:
Occasional local and out-of-area travel The Senior Application Support Analyst provides advanced, enterprise-level support for Richland County’s mission-critical software applications. This position serves as a senior technical and business resource responsible for system stability, security, data integrity, and continuous improvement. The Senior Application Support Analyst regularly acquires expert-level knowledge of business processes, rules, and application software, and may serve as the first point-of-contact when customers have questions or problems with their software systems.

The position works independently while collaborating with departments, vendors, and project managers, and reports to the RCIT Business Systems Division.
** SPECIFIC DUTIES AND RESPONSIBILITIES
** Supports quality assurance practices and audit requirements; maintains high standards of accuracy and uses rigorous testing techniques and Quality Assurance methodologies that strive for zero defects.

Assists in vendor coordination and procurement activities including preparation of Requests for Proposals (RFPs), Requests for Information, Requests for Qualifications, and Requests for Bids; closely follows all rules of procurement during formal solicitation processes.

Assists RCIT management in the elimination of software and database silos; plays a lead role in the use of data analytics to turn information into insight and knowledge. Performs other duties as assigned.
** MINIMUM EDUCATION AND TRAINING
*
* Education:

Bachelor’s degree in a field applicable to this position or equivalent professional experience. High School diploma is required. Must be able to supply written proof of completion for all course work and/or degrees used to satisfy minimum requirements.

Experience:

Advanced experience planning, organizing, coordinating, and supporting the development, deployment, and implementation of mission-critical enterprise software applications. Includes advanced business analysis skills in a post-production environment, experience negotiating acceptance criteria with vendors and user departments, and a successful track record contributing to projects within established budget, schedule, and quality objectives.

Any combination of education and experience that meets the requirements for performing the essential functions of this job. Must possess a valid South Carolina Driver’s License. Applicants shall provide a current copy of their Motor Vehicle Record (MVR) at applicant’s expense. Agile methodology certification preferred. Must have a minimum of three professional or educational references to verify technical aptitude, professionalism, teamwork, commitment to customer service, attendance, overall reliability, and ability to be a trustworthy caretaker of confidential information.
** MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED
** Knowledge, Skills, and Abilities:  :
Analyzing, interpreting, and managing complex data related to business applications and project performance. Developing reports and utilizing data for decision-making. Preferred skill: SQL database query and design experience.

Must have advanced experience working with project managers to lead projects through the full project life cycle and be able to organize projects from beginning to end. This includes creating project plans, and setting specific, realistic, and measurable objectives. Regularly interacts with department heads, outside consultants, and vendors. Must have the administrative and interpersonal skills needed to function effectively in this position.
** Reasoning Requirements:
** Applying advanced critical thinking, problem-solving, and analytical skills to complex technical and business challenges. Must have advanced creative thinking abilities and the ability to develop strategic plans and make sound judgments independently.
** Mathematical Requirements:
** Performing budget analysis, cost-benefit analysis, and project financial management. Must have considerable experience preparing detailed project status reports and formal product research documentation for management.
**…