Collections Support Specialist

Take a leap and join our team! At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

About - Gesa Credit Union

Reporting to the Collections & Recovery Support Manager/Team Leader, the Collection Support Specialist is responsible for repossessions up to and including coordinating and liquidating all repossessions, sold vehicles, charge offs, lender insurance claims, skip claims, and other tasks assigned by leadership.

• Repossessions and Sold Units:
  Process all paperwork associated with any repossessions after the 10-day redemption period, note updates, flag accounts, pull values, order title, and prepare title work for sale. Pay repossession expense and assist with billing. Move repossessions to auction or dealer lot upon approval from the Collection Support and CPI Manager or AVP and Manager of Collections. When a repossessed vehicle is sold, apply sale proceeds and send notice of Sale of Security Letter.
  
  Maintain monthly reports as requested by management, including the remarketing report.
• Process all cancellations of warranties, GAP insurance, and other dealer related backend products. If the repossession takes place within 90 days, notify Collection Support and CPI Manager, who will request dealer reserve charge back with Indirect Management.
• Charge Off and Recoveries:
  Assist the Recovery Specialist with charge offs and completing all related transactions and notation on every individual account while working directly with Collections Management. Under the direction of AVP and Manager of Collections, prepare month end reports for Executives, staff, and Board.
• Insurance Claims:
  Assist with processing all necessary paperwork associated with Skip Claims, Premium Deficiency Claims, Repo Damage Claims and Repo Expense Claims, and Lend Pro claims filing and processing under the direction of the Collection Support and CPI Manager.
• Research account issues as necessary and demonstrate effective problem‑solving skills.
• Understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities.
• Attend credit union training sessions, conferences, or seminars as approved by supervisor.
• Maintain awareness and adhere to all policies and regulations established by the credit union.
• Process mail payments and ECM exception payments.
• Prepare files to be assigned to 3rd party collection agencies/attorney and monitor accounts.
• Maintain a high level of confidentiality within the accounts control function and administrative offices relative to any information received directly or indirectly at all times.
• Communicate effectively with all credit union members, vendors, and staff in oral and written form to ensure coordination and exchange of information for accomplishing credit union goals and objectives.
• Work independently and as a team member while making recommendations and using sound judgment.
• Attend work‑related courses and seminars and pursue a program of self‑development.
• Contribute to effective department and credit union operations by performing related duties as assigned. Review and improve work methods and standards to increase efficiency.
• Inform management of any documentation issues, including missing documentation or need for follow‑up.

• Ability to organize, prioritize, and respond simultaneously to multiple tasks and requests.
• Ability to promote a team environment and participate in a cohesive team environment.
• Ability to effectively communicate ideas and information, both orally and in writing.
• Ability to always interact with members and coworkers professionally.
• Ability to complete assignments with a high level of accuracy and attention to detail.
• Ability to maintain confidentiality.
• Ability to work independently with minimum supervision and be a team player.
• Ability to maintain a positive and professional image through effective verbal and written…