IT Support Specialist

Corporate Overview

Server Products is a highly regarded food and beverage technology company that manufactures products for the restaurant and food service markets. Server Products is committed to designing smarter solutions to everyday challenges so customers can serve easier, faster, and better than ever.

The Opportunity

Responsible for driving day-to-day IT support and assisting with network and systems administration activities in a manufacturing environment. This role supports end users by resolving hardware, software, and access issues, manages onboarding and offboarding processes, and assists with maintaining network connectivity and system reliability. The position also provides Tier 2 escalation support and works closely with IT leadership and external partners to ensure stability, security, and efficient IT operations.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for computers, printers, phones, and related hardware and software.
• Set up and maintain IT assets, including imaging, deployments, inventory, warranties, replacements, and lifecycle tracking.
• Create, manage, and terminate user accounts, including onboarding and offboarding tasks such as new user IT orientation.
• Update and manage the helpdesk ticketing system, ensuring accurate documentation and timely issue resolution.
• Test, monitor, and troubleshoot network infrastructure including connectivity, switches, wireless access points, VPNs, and related components.
• Preform basic firewall administration and assist with network configuration changes under established standards.
• Assist with routine device patching and system updates to maintain security and reliability.
• Support backup and disaster recovery procedures for supported systems, including basic restore activities.
• Establish and maintain documentation of standard operating procedures and problem resolutions.
• Collaborate with internal IT leadership and external vendors or consultants to support and improve IT systems based on business requirements.

Requirements

• Bachelor's degree in MIS or Computer Science (or equivalent work experience)
• 3 - 5 years of experience in IT support and networking
• Proficiency in supporting Windows Operating Systems.
• Experience providing IT helpdesk or technical support in a business environment.
• Knowledge of Microsoft 365 and directory services (Azure AD and Active Directory)
• Practical understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, WiFi, and VPN connectivity.
• Familiarity with firewall concepts, network security, and basic cybersecurity practices.
• Experience with ticketing systems and remote support tools.
• Knowledge of backup and disaster recovery concepts.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent interpersonal and customer service skills.
• Ability to document procedures and communicate technical information to non-technical users clearly.
• Certifications such as CompTIA A+/Network+/Security+, MS 365 Fundamentals a major plus.
• Familiarity with Apple OS a plus.

Benefits

• Five (5) weeks PTO
• Ten (10) paid holidays
• Three (3) days paid to volunteer
• Robust 401(k) with up to 6.0% company contribution/match
• Exceptional health care benefits

Server Products is proud to be an Equal Opportunity Employer. Server Products does not discriminate against any person due to any protected classes or characteristics. Our employment decisions are based only on valid, job-related requirements. We are committed to providing a workplace where all employees are treated fairly and with respect.