Help Desk- Tier I

EUC Level 1 Help Desk (1-year contract) – Richfield, MN

Genesis
10 is currently looking for an EUC Level 1 Help Desk for a 1-year contract project for a client in Richfield, MN. This position is an on‑site role.

Compensation: $17.00-20 per hour

Provide first-level, onsite technical support to corporate employees, ensuring timely resolution of IT issues, and escalating complex problems as necessary. The ideal candidate will utilize a knowledge base and troubleshooting procedures to identify, diagnose, and resolve technical issues efficiently.

• First point of contact for IT support requests via phone, email, or in-person interactions.
• Perform initial triage of technical issues, including hardware, software, network, and access-related concerns.
• Utilize a knowledge base to diagnose, troubleshoot, and resolve common technical problems.
• Escalate unresolved issues to Level 2 or appropriate IT teams with detailed documentation.
• Provide basic support for enterprise applications, operating systems, and productivity software.
• Assist with password resets, account management, and access provisioning.
• Document all support activities and solutions in the IT ticketing system.
• Set up and configure workstations, peripherals, and office IT equipment.
• Educate end-users on best practices for IT security and system usage.
• Support IT team with additional tasks, including asset management and software installations.

• Direct experience with workstations, peripherals, printers, and other office IT equipment.
• Strong customer service mindset and a positive attitude when interacting with employees at all levels.
• Excellent communication and interpersonal skills to collaborate effectively with business teams across the organization.
• Proactive problem‑solving skills and the ability to troubleshoot issues independently.
• Strong attention to detail, ensuring that processes are strictly adhered to and ticket detail is provided to all stakeholders.
• This position requires onsite presence at the corporate office, with standard business hours and occasional after‑hours support as needed.
• The role will involve lifting and moving IT equipment as required.

• Certifications such as CompTIA A, ITIL Foundation, or Microsoft Certified:
  Modern Desktop Administrator Associate.
• Experience using IT ticketing systems (e.g., Service Now).

• Access to hundreds of clients, most of whom have been working with Genesis
  10 for 5‑20 years.
• The opportunity to have a career‑home in Genesis
  10; many of our consultants have been working exclusively with Genesis
  10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF and Illinois)
• Remote opportunities available

For multiple years running, Genesis
10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.