Medical Receptionist - Richfield

MEDICAL RECEPTIONIST

Kidney Specialists of Minnesota has been providing high-quality care to patients with chronic kidney disease, diabetic kidney disease, and ESRD since 1978. We are looking for a Medical Receptionist to join our Brooklyn Center, Richfield and Roseville clinic. Responsible for providing administrative support to KSM staff and assisting patients during clinic appointments, the Medical Receptionist plays a vital role as a member of the KSM Team.

Provide patients and visitors with exceptional customer service and demonstrate professional behavior by:

• Possessing an in-depth knowledge of KSM clinic procedures and protocols, electronic medical record documentation, state and federal privacy guidelines, and medical terminology
• Ensuring patients move through the intake and checkout processes efficiently
• Working with all staff to make sure quality patient services are provided at the KSM clinic
• Performing duties as assigned, willingly accepting new and additional assignments, and proactively identifying other tasks that need to be completed
• Maintaining a positive demeanor and working cooperatively with KSM coworkers and management
• Float between KSM sites as needed (Brooklyn Center, Richfield, Roseville)

• Scan/upload forms and medical records into EHR and send to appropriate department
• Update patient demographic and insurance information in Practice Management and EHR systems
• Generate new patient charts utilizing provided information and data obtained from EHR systems.
• Document patient interactions in EHR

• Schedule, cancel, and reschedule patient appointments.
• Manage the wait list and multiple work queues in the practice’s EHR system.

• Answer and direct multiple telephone lines and take care of the caller’s needs quickly and correctly
• Accurately entering insurances as well as checking patient eligibility
• Greet patients and complete check in process
• Manage and collect copays and payments due on account at the time of service
• Maintain reception area and lobby.
• Manage & complete internal communications from providers and staff.
• Utilize your multi-tasking skills

• Travel to other locations as needed based on the needs of the practice
• Other duties as assigned based on the needs of the practice