Process Associate, Account Strategist onsite in Richardson TX

With us, you’ll learn fast, work smart, and make a difference. You'll build a career that matters.

Job Description – Process Associate, Account Strategist onsite in Richardson TX (HIG
025598)

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast‑moving, tech‑driven environment, love solving real‑world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on Linked In, X, You Tube, and Facebook.

Inviting applications for the role of Process Associate, Account Strategist!

In this role, you will play a key part in supporting programs and processes that drive revenue growth for a global social media platform. Leveraging your sales and call center experience, you will engage with clients, optimize their advertising campaigns, and contribute to their success.

• This role comprises 30% managing the book of business, 60% client pitching and engagement through virtual meetings, and 10% supporting other business activities and participating in training sessions.
• Drive engagement and revenue growth within the book of business by prioritizing top accounts, delivering tailored product recommendations, and executing effective budget discussions to achieve increases.
• Utilize provided tools to research customer contact information and ensure successful connections are established through emails, SMS messages, and warm calls as needed. Outreach efforts should include a thorough account scrub to tailor communication effectively.
• Develop a comprehensive understanding of customers’ ad campaigns to provide relevant consultative support and assist them in achieving the best possible ROI on their ad spend. Keep customers engaged by scheduling regular follow‑up meetings and outreach and calls regularly.
• Represent the brand by delivering the highest level of sales and operational customer service, ensuring an exceptional customer experience.
• Stay updated by learning new sales programs and ad products as they are introduced.

Minimum Qualifications/Skills

• Strong customer care and sales mindset, focused on delivering exceptional client experiences.
• Proven experience in sales or call center operations, with a demonstrated ability to meet or exceed targets.
• Comfortable engaging with clients daily through virtual meetings, calls, and written communication.
• Ability to manage multiple tasks effectively with strong attention to detail.
• Adaptable and thrives in a fast‑paced, dynamic environment.
• Excellent presentation, written, and verbal communication skills.
• Team player with a collaborative attitude and problem‑solving mindset.

Preferred Qualifications/ Skills

• Familiarity with digital advertising platforms or ad sales processes.
• Experience working with metrics to evaluate and optimize performance.
• Passion for social media, marketing, and a willingness to grow in the digital advertising space.
• Proven ability to meet sales goals and drive business results.

The approximate annual base compensation range for this position is $19.00-$21.00 per hour. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Location-based Roles (e.g.,…