Quality Assurance Manager

Quality Assurance Manager Job in Richardson, TX

Wireless CCTV, LLC ("WCCTV") located in Richardson, TX is a market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks. WCCTV is looking for a seasoned Quality Assurance Manager to develop, implement, and maintain quality control systems; monitor processes; and address any quality issues. The role is pivotal in maintaining product quality, improving processes, and minimizing product defects and service failures.

• Develop and implement quality assurance systems: create a QMS and maintain procedures, standards, and documentation for quality control.
• Monitor and evaluate quality: conduct inspections, tests, and audits to identify product and process defects, non‑compliance, and opportunities for improvement (OFI).
• Coordinate with suppliers to ensure the quality of raw materials and drive the returns process.
• Investigate and resolve quality issues: analyze root causes of problems and customer complaints, implement a Non‑Conformance Report (NCR) process, and apply corrective and preventive actions.
• Collaborate with all departments to resolve quality‑related issues.
• Ensure compliance with industry regulations, company standards, and safety guidelines.
• Manage and train staff: provide guidance and conduct training on all quality control procedures.
• Report and analyze: compile data, generate reports and KPIs, and provide insights on quality performance to management.
• Identify opportunities to enhance product quality, optimize processes, and reduce waste.
• Implement appropriate processes, KPIs, and reporting to drive a U.S.‑wide EH&S program.
• Set up and lead a Health & Safety committee reporting to company management.
• Responsible for the company EH&S program and compliance with all appropriate regulations.

• Bachelor's degree in Engineering, Quality Assurance, or a related field.
• Certification from professional bodies such as ASQ (American Society for Quality).
• Experience with quality management systems (QMS) such as ISO 9001.
• Minimum of 5 years’ experience in quality control or quality assurance in a manufacturing environment.
• Experience with Kaizen and LEAN Manufacturing methodologies preferred.
• Advanced knowledge of regulatory requirements in the industry.
• Understanding of production processes and quality criteria.
• Proficiency in statistical analysis and quality control software.
• Excellent problem‑solving and analytical abilities.
• In‑depth understanding of quality control procedures and legal standards.
• Effective communication with team members, other departments, and stakeholders.
• Strong leadership and team‑management skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in MS Office and quality control applications.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to lead and motivate a team.
• Thoroughness and accuracy in inspections, documentation, and analysis.
• Managing multiple tasks, prioritizing work, and meeting deadlines.

Work hours:

Monday through Friday, 8:00 am to 5:00 pm onsite at the company headquarters in Richardson, TX.

Annual base pay up to $85,000, depending on experience.

10 days paid vacation (increases with length of service) plus seven paid company holidays.

Company‑provided medical, dental, vision, short‑term disability, and life insurance plans.

401(k) plan with company match of up to 4% and immediate vesting.

Access to ongoing training, coaching, and growth opportunities to advance your career at WCCTV.

Wireless CCTV LLC is an equal‑opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.

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