Manager Claims Training

Overview

Are You Driven?® We Are. We are a company of driven, enthusiastic, and determined people. We celebrate achievement and success. We foster innovation, determination, and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make daily. At GAINSCO, it is our people that set us apart.

If you are looking for a place where you can make a difference, understand how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you.

GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That’s because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a Champion with GAINSCO.

Are you passionate about developing talent and driving operational excellence? GAINSCO is seeking a Manager, Claims Training to lead a team of trainers and content developers in creating comprehensive training programs for auto property damage and injury claim adjusters. This role combines strategic curriculum design, training operations, and team leadership to ensure continuous learning and career readiness across the claims organization.

• Architect holistic claims training programs for all adjuster levels, including promotion readiness.
• Conduct needs assessments to identify gaps in claims handling, compliance, and customer service.
• Translate operational requirements into training objectives and actionable content.
• Oversee development of instructor guides, online modules, assessments, and job aids.
• Evaluate training effectiveness and iterate based on performance metrics.
• Oversee annual training schedules for new hire waves and continuous learning programs.
• Allocate trainer resources and step in to facilitate or develop content when needed.
• Implement learning technologies to enhance engagement and efficiency.
• Use data-driven insights to improve learner outcomes and training processes.
• Provide leadership, coaching, and professional development for trainers and content developers.
• Observe training sessions and deliver feedback to improve facilitation skills.
• Drive employee engagement and foster a positive, high-performance culture.
• Manage staffing needs, recruitment, onboarding, and performance evaluations.

Education:

• Bachelor's degree is required.

Required Experience:

• Minimum 5 years of recent direct people management experience.
• Minimum 5 years in auto insurance claims adjusting.
• Minimum 5 years of claims training experience.
• Experience with content authoring tools (Articulate, Captivate, PowerPoint).

Other skills and abilities:

• Expertise in training content design and delivery.
• Strong leadership and team-building abilities.
• Excellent presentation and communication skills.
• Ability to analyze metrics and identify training needs.
• High adaptability and attention to detail in a fast-paced environment.

• Hybrid
• Excellent benefits package: medical & dental, vision insurance, life insurance, short-term and long-term disability insurance
• Parental Leave Policy
• 401K + Company Match
• PTO Plan + Paid Company determined Holidays

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.