Vice President of Operations- Texas

Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child
. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.

• Job Title:
  Vice President of Operations (Texas)
• Location:
  Texas
  • Dallas | Waco | San Antonio | Houston
• Schedule: Monday–Friday | 8:00 a.m. – 5:00 p.m. | Full-time |
  Travel: Required throughout the state of Texas

We are seeking a dynamic and experienced Vice President of Operations to lead branch operations across Texas. This key executive role is responsible for driving operational excellence, business growth, and financial performance while ensuring the highest standards of patient care and customer service.

Own and manage the P&L, ensuring financial targets and budgets are met or exceeded.

Develop and execute strategic operational plans that support business growth and profitability.

Collaborate with senior leadership to align operations with organizational goals and objectives.

Partner with finance to optimize budgets, forecast financial performance, and ensure fiscal accountability.

Provide financial forecasts and reporting to executive leadership and stakeholders.

Monitor key financial metrics, including revenue, costs, margins, and operational expenses, identifying trends and areas for improvement.

Identify opportunities and implement strategies for expansion, process improvement, and operational scalability.

Develop performance metrics and track operational effectiveness to ensure alignment with company goals.

Collaborate with enterprise departments including outreach, revenue cycle, clinical services, and compliance to ensure seamless integration.

Oversee daily operations across assigned regions, ensuring service excellence, compliance, and efficiency.

Lead process improvement initiatives and implement technology to optimize operations.

Ensure exceptional patient satisfaction through continuous improvement initiatives and service enhancements.

Act as a point of escalation for complex patient, family, and internal department issues, ensuring timely and effective resolutions.

Provide consistent updates to leadership and the Board of Directors regarding operational metrics, financial performance, and strategic initiatives.

Lead and mentor regional management teams, promoting accountability, collaboration, and professional growth.

Foster a culture of teamwork, engagement, and high performance.

Interview, hire, train, and develop employees in alignment with PHS policies and procedures.

Plan, assign, and direct work; appraise performance; reward and discipline employees; and resolve complaints and conflicts.

Champion employee engagement, recognition, and retention efforts.

Ensure adherence to all regulatory and compliance standards across operations.

Maintain a culture of safety and report any accidents, illnesses, or injuries immediately.

Support the organization’s commitment to maintaining a safe and healthy work environment.

Represent the organization in meetings with internal and external stakeholders, including community partners and vendors.

Make persuasive and effective presentations to senior management, public groups, and boards of directors.

Prepare written materials, reports, and speeches using original or innovative techniques

Required

Education & Experience:

Bachelor’s degree in Business Administration, Healthcare Management, or a related field.

15+ years of healthcare experience within a Payer, Health System, Home Health, Hospital, or DME environment.

10+ years of progressive business leadership experience in operations management, technology implementation, and turnaround operational strategies.

7+ years of managerial experience leading multi-site or regional operations.

Proven experience managing P&L with accountability for financial performance and operational outcomes.

Demonstrated success developing and executing strategic and…