Sr. Manager, Accounts

Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development.

Come, stay, and grow with us.

Position Summary:

The Senior Manager, Inside Accounts for Lennox Residential leads a team of Inside Account Managers responsible for maintaining and growing relationships with existing customers, driving revenue retention, and identifying new business opportunities within assigned accounts. This role combines strategic leadership, sales management, and operational excellence to ensure the team meets or exceeds performance goals while delivering an exceptional customer experience.

Key Responsibilities:

• Lead, coach, and develop a team of Inside Account Managers to achieve sales targets, customer retention goals, and performance metrics.
• Oversee day-to-day sales operations, including forecasting, pipeline management, and account planning.
• Partner with senior leadership to define and execute strategies for account growth, cross-sell, and upsell opportunities.
• Establish best practices for customer engagement, territory management, and sales processes.
• Analyze performance data to identify trends, opportunities, and areas for improvement.
• Collaborate with Marketing, Product, and Customer Success teams to align initiatives and improve the customer journey.
• Manage hiring, onboarding, and continuous development of team members.
• Foster a culture of accountability, collaboration, and professional growth.
• Represent the Inside Sales function in strategic planning discussions and organizational initiatives.

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 7+ years of experience in account management, inside sales, or customer success, with at least 3 years in a leadership role.
• Proven track record of achieving sales goals and managing high-performing teams.
• Strong business acumen with the ability to interpret data and drive results-based decisions.
• Excellent communication, coaching, and interpersonal skills.
• Proficiency with CRM tools (e.g., Salesforce) and Microsoft Office Suite.

Core Competencies:

• Strategic Thinking & Execution
• Leadership & Team Development
• Customer Focus
• Data-Driven Decision Making
• Collaboration & Cross-Functional Alignment
• Change Management

Compensation
:

This is a salaried exempt role. The base salary range for this position is $139,200 - $182,700 and will be based on the candidate’s qualifications, experience, and education. This position will also have a variable compensation component subject to the company’s compensation plan.

Benefits
:

Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance. Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive agreed upon paid time off, 2 paid well-being days, 1 paid volunteer day, 10 paid holidays, and 3 floating holidays per year.

Our Culture:At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success.

At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers:

The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.