Senior Manager-Legal Operations, Strategy & Solutions

OVERVIEW

The Senior Manager, Legal Operations, Strategy & Solutions plays a critical role in optimizing the allocation and utilization of immigration-focused legal team talent and support resources across the firm. This position works closely with senior leadership and cross-functional teams to ensure the right resources are deployed to the right team and projects at the right time, supporting both client delivery and internal initiatives.

The role requires strong analytical skills, strategic planning capabilities, and the ability to balance competing priorities in a dynamic environment. A proactive approach to resource forecasting, capacity planning, and process improvement is essential to drive efficiency and support the firm’s growth objectives.

This role requires heightened discretion and sound judgment when handling sensitive resource allocation decisions, confidential data, and strategic initiatives impacting firm operations.

• Develop and implement mechanisms to monitor workload trends and forecast resource requirements to support firm growth and client demands in alignment with immigration landscape and strategic priorities.
• Partner with executive leadership to align resource strategies with business objectives and operational goals.
• Maintain a big-picture view of legal team trends/surge projects and proactively plan and move resources across practices to support fluctuating needs and priorities, in collaboration with People & Culture.
• Independently collaborate with legal team leadership to strategically allocate legal resources across teams and projects for optimal utilization and timely delivery of client work.
• Work closely with legal, operations, finance, and other support teams to align resource planning with firmwide objectives and ensure seamless coordination.
• Manage and implement processes and protocols to facilitate seamless movement of a sizable flex team.
• Monitor resource-related budgets, track costs, and provide recommendations to ensure efficient production and utilization of resources.
• Identify, develop, and implement enhancements to resource management processes, tracking tools, and reporting to improve efficiency and transparency.
• Track production and utilization metrics, prepare dashboards, and deliver actionable insights to leadership for informed decision-making.
• Manage relationships with external vendors or contractors when additional capacity or specialized expertise is required.
• Leverage and enhance case management and resource planning tools to streamline allocation and improve visibility across the organization.
• Prepare and present detailed reports to executive stakeholders, highlighting the progress, achievements, and success metrics of the talent model.
• Serve as the LOMO representative on large-scale, firmwide initiatives, ensuring alignment with organizational priorities and needs.
• Liaise with various operations departments (e.g., Knowledge Management, Reporting, Products) to continuously review and improve firm processes, policies, procedures, and technology-driven solutions through a LOMO lens.
• Maintain a detailed understanding of the immigration legal landscape, including developments that could affect or improve delivery.

• 5+ years’ relevant and/or industry experience.
• Experience with resource allocation strategies and utilization reporting for high-volume transactional legal work.
• Deep understanding of proprietary immigration case management software and related reporting and analytics.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Bachelor’s degree required.
• Excellent oral and written communication skills.
• Strong organizational and resource planning skills, including capacity forecasting and workload balancing.
• Ability to influence others to adopt practices and approaches, and ability to communicate and influence executive leadership.
• Proactive and client-service focused.
• Acute attention to detail.
• Strong analytical and problem-solving skills with the ability to interpret data and provide actionable insights.
• Strong organizational skills.

• Able to sit and work at a computer keyboard for extended…